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    职位:Guest Service Center - Supervisor 总机主管(已停止招聘)

  • 职位性质:全职
  • 工作地区:海南省三亚市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:海南省 三亚市
  • 户 籍 地:全国 全国
  • 提供食宿:提供食宿
  • 年龄要求:20-35
  • 计算机能力:熟练
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:3千-4.5千
  • 职位有效期:2020-01-06至2020-02-05

岗位职责/职位描述

 

• Directs, supervises and coordinates the activities in Telecommunication department

• 指导、监督和协调总机的活动

• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

• 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务

• Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

• 调查关于总机服务部及话务员和技术人员的投诉并采取相应措施

• Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

• 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施

• Establishes and maintains effective employee relations

• 与员工建立并保持良好的工作关系

• Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

• 组织和召开由所有总机工作人员参加的会议,以加强交流和保证业务的顺利进行

• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

• 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好

• Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

• 确保所有总机设备的维护均得到有效外包,并对其实施预防性维护

• Maintains up to date list of all telecommunication equipment

• 更新列有所有总机设备的清单

• Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

• 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录

• Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

• 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照

• Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

• 进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级

• Prepares and controls departmental budgeted

• 准备并控制部门预算

• Performs related duties and special projects as assigned

• 完成被分派的相关工作任务和特殊项目

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• 进行交接班说明工作,确定了解酒店活动和运营要求

• Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

• 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日

• Works with Superior and Human Resources on manpower planning and management needs

• 与上级领导和人力资源部一起进行人力规划和管理需求。

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

• 与上级领导和财务总监一起编制和管理部门预算。

职位资格和技能

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

• Proficient in the use of Microsoft Office and Front Office System

• 熟练使用微软办公软件和前厅系统

• Problem solving and organizational abilities

• 具有解决问题和组织能力

Qualifications –

学历

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。

Experience –

经验

• 1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.

• 拥有1年前厅或宾客服务或电话总机工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。