工作职责:
1. 负责酒店/物业等场所公共区域(包括大堂、走廊、电梯厅、卫生间、户外广场等)的日常运营与现场管理,保障环境整洁、设施完好、动线合理、服务有序;
2. 统筹安排并监督保洁、安保、工程维护等相关外包或内部团队的作业质量与响应时效,落实服务标准与安全规范;
3. 开展日常巡检,及时发现并协调处理公共区域内的安全隐患、设备故障、客户投诉及突发事件,确保运营平稳与客户体验;
4. 配合品质管理部门完成服务检查、整改闭环及持续改进工作,参与相关服务流程优化与标准化建设;
5. 协助开展节能降耗、物资管理及成本控制工作,合理提报预算需求并规范使用运营资源。
任职资格:
1. 具有2年及以上公共区域管理、物业管理、酒店前场运营或大型商业空间现场管理相关工作经验;
2. 持有中等职业教育学历(中专、技校、职高)及以上学历,专业不限;
3. 熟悉公共区域服务标准、安全规范及基础设备运维常识,具备基本的现场协调与问题解决能力;
4. 具备良好的沟通表达能力、责任心和抗压能力,能适应轮班或弹性工作安排;
5. 无违法违纪记录,认同企业服务文化与价值观。
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珠海希尔顿酒店位于湾仔海滨并与澳门隔水相望,毗邻澳门关口、港珠澳大桥、珠海国际会展中心和珠海长隆国际海洋度假区,交通条件优越。距离珠海湾仔旅游码头(澳门环岛游)仅0.5公里,距离高铁珠海站仅6.5公里,距离珠海金湾机场38公里。 酒店由全球闻名的CCD香港郑中设计事务所设计,28层高并拥有274间宽敞奢适的现代化客房,包含21个精致的套房,透过卧室全景落地窗可以尽享城市或濠江的美景。所有客房均配备完善的现代化设备,55寸高清电视、高端全自动智能马桶、独立的热带雨林花洒及铸铁搪瓷浴缸等设施设备。 在珠海希尔顿酒店,中餐厅的传统粤式菜肴,全日制餐厅汇集众多国家菜肴,更有屋顶酒吧的别致环境,可在享受正餐美食美酒的同时欣赏濠江美景。国际化的厨师团队秉承选用当季新鲜食材,配以精湛的烹饪手法,各式中西菜肴以满足客人不同的味蕾需求。还可以体验珠海市极具特色饮食文化街——湾仔海鲜街,距离酒店咫尺之遥。 超过900平方米的会议和活动空间,包括8米层高宴会厅以及户外场地,适合灵活举办10至300人不等规模的活动,无论是小型私密聚会或派对,还是精致婚庆或高端会议,珠海希尔顿酒店均能满足您的需求,无微不至的服务团队诚挚地将每个细节做到尽善尽美。 Hotel situated along the waterfront in Wanzai and overlooking the Macau skyline, will offer travelers the convenience of being close to Macau Port, Hong Kong-Zhuhai-Macau Bridge, Zhuhai International Convention & Exhibition Center and Hengqin Chimelong Theme Park. It is about 0.5 km away from Wanzai Port (Wanzai Travel Terminal of Zhuhai), 6.5 km away from Zhuhai High-speed Train Station and 38 km away from Zhuhai Airport. Hotel is designed by renowned firm CCD. The 28-story hotel and combining gracious service with 274 generously sized contemporary guestrooms, including 21 exquisite suites. Floor-to-ceiling windows offering commanding high-rise city or Macau sea view from bedroom. Enjoy your favorite shows on our 55 inches TV, Intelligent Closestool, have a relaxing shower under the Rain Forest Shower and the Cast Iron Enameled Bathtub. At Hilton Zhuhai, treat your taste buds to decadent dining experiences that embody international cuisine. An abundance of local and worldly culinary experiences await at four destination restaurants and bars. Guests can savor Cantonese’s and Teochew’s legendary cuisine at Chinese restaurant, and a rooftop bar with fantastic sea view of Macau, prepared by brilliant local chefs. You can also experience the Wanzai Seafood Street, which is a famous Seafood Street in Zhuhai and is near our hotel. More than 900 square meters of meeting and event space, including an Ballroom with an eight-meter-high ceiling, can be divided into two banquet halls, and outdoor space to accommodate from 10 to 300 guests. It’s an ideal place to plan a romantic wedding or outdoor activities. Whether you are holding a conference, meeting or celebrating a social event, we always offer the guests a suitably unforgettable experience.