• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 做五休二
• 生日福利
• 技能培训
• 员工活动
• 管理规范
• 人性化管理

AREAS OF RESPONSIBILITY
职责范围：
Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
情切的问候顾客并且迅速的陪同客人找到他的位置，确保客人的满意
§  Presents menus, suggests cocktails and/or daily specials.
呈递菜单，推荐酒水或每日特别推荐
§  Exhibits knowledge of all items on the menu and wine list.
展现自己的菜单和酒水知识
§  Takes order.
点单
§  Prepares order for presentation to guest.
为客人准备展示
§  Replenishes water.
添加水
 
§  Makes and pours coffee for the customers.
制作并斟倒咖啡
§  Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
在用餐过程中清理桌面，注意使用正确的方法撤走菜品、玻璃器皿和银器
§  Processes customer restaurant bills promptly and accurately.
合时、准确的呈递账单
§  Cleans tables, chairs and floor area.
清洁桌面，椅子以及楼面
§  Resets table quickly.
快速翻台
§  Polishes cutlery and folds linen.
擦拭不锈钢餐具，折叠布草
§  Check the overall condition of the dining room, ensuring its readiness for customers.
全面检查餐厅情况，确保已经为接待客人做好了一切准备
§  Assists service team as necessary to meet or exceed guest expectations.
根据需要协助团队成员达到并超越客人的期望
§  Log book and reservations must be read at the beginning of each shift.
每个班次开始前需阅读交班本和预定情况
§  Possesses a valid liquor card at all times.
随时掌握可用的酒水单
§  Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.
学习酒店产品知识、房间设施，以及本地信息等以回应客人的相关问题。推销所有酒店提供的其他服务。
§  Informs supervisor/manager of any customer dissatisfaction.
向主管或经理汇报客人的不满
§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用与酒店政策和程序协调一致的方法，及时有效的履行本岗位职责和义务，以达到本职位所要求的目标
 
Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
通过提供“Yes! I Can!”这种坦率真诚的服务不断超越客人期望，创造100%的宾客满意度
 
§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
在提供对客服务时投入更多的注意力和责任心，并依靠团队合作
§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
解决宾客问题时仔细聆听、真诚的致歉，找到合适的方法并继续跟进
§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§  真诚、殷情和良好的团队合作是提供Yes I Can的基本要素
§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
在客人不满意时，承担起关注的责任，做出最好的判定，保证100%的宾客满意度
§  Performs other duties required to provide the service brand behaviour and genuine hospitality
履行能够提供品牌服务和真诚好客所需要的其他职责
 
 
 
Adheres to hotel policies and procedures:
遵循酒店的政策和程序
§  Attends work on time and as scheduled.
按照班表准时到岗
§  Follows hotel grooming, hygiene and dress standards.
遵守酒店仪容仪表，卫生和着装标准
§  Minimises safety hazards by following all safety rules and procedures.
遵守和执行安全规章制度和程序，将安全危害减小到最低
§  Refrain from personal conversations with other employees at the main entrance.
禁止在公共区域和主要通道与其他同事私自聊天
§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
保持及时和充分了解直接经理的所有问题或特殊事件的意义
§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
执行所有义务和责任在一个及时和有效的方式按照确立的公司政策和程序来实现总体目标的位置。
§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
保持积极的工作关系与所有其他部门员工培养和促进合作和和谐的工作环境
§  At all-time projects a favourable image of the Brand to the public.
任何时候都要在公共区域为酒店保持一个良好的公众形象
 
REQUIREMENTS
要求
§  One year restaurant experience, preferably in hospitality industry
拥有品牌酒店一年以上的餐厅工作经验
§  High school diploma required
高中以上文凭
§  Excellent oral and written communication skills
较好的沟通书写能力
§  Able to collaborate effectively with other hotel employees and managers
能够有较好的合作意识对待其他同事和经理
§  Knowledge of local liquor laws and regulations
了解当地饮酒的法律法规
§  Strong floor presence with focus and energy
有较强的专注力和活力
§  Ability to multitask and work well under pressure
在面对压力的情况下能有效的完成多个任务

   杭州博地中心丽筠酒店位于杭州钱江世纪城CBD核心项目——博地中心，与钱江新城隔江对望，与G20主会场奥体博览中心比肩而邻，与地铁2号线盈丰站无缝对接，优越的地理位置，咫尺庆春路过江隧道、毗邻机场高速，20分钟车程直达萧山国际机场，20分钟直达杭州火车东站。酒店由全球酒店业顶尖设计公司HBA倾力打造，拥有186间舒适客房，配有ADD餐厅、10个豪华中餐包厢、1个900平米无柱宴会厅、3个会议室，可接待各类宴请及商务活动。   杭州博地中心丽筠酒店是丽笙酒店集团在杭州的第一家丽筠酒店，提供斯堪的纳维亚的服务，是客人在旅途中感受和谐。通过放松空间激发平衡，考虑细节。丽笙酒店集团，是全球规模最大的酒店集团之一，在全球目的地运营及在建中酒店超过1,400家，丽笙酒店集团全球团队成员超过95,000人。   我们将为您提供具有市场竞争力的薪酬和福利，我们衷心期盼您的加入，欢迎有志之士投递简历。    住宿温馨而便利的员工宿舍 （2-3人间，无线Wi-Fi）用餐提供一日三餐假期 双休、带薪年假、婚假、待（陪）产假其他福利五险一金、班次补贴、高温津贴、销售提成、丰富节庆礼品/金、生日礼品、员工活动