• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 包吃包住
• 人性化管理

工作职责：
Strategic Planning & Execution:
	Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPar, Customer Promise and Talent and Purpose etc.
	Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency. 
	Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing approved CAPEX budget）.
	Oversees the preparation of accurate financial reports and analyzes key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.
	Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place. 
	Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent.

Guest Experience:
	Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service.
	Implement and monitor service standards across all operations departments.
	Ensure full compliance of hotel operations with Hilton’s fire safety and food safety standards.
	Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets to align with the Hilton brand standards.
	Analyze guest feedback and identify opportunities for improvement.

Leadership & Team Development:
	Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses.
	Develop and mentor team members, fostering a culture of continuous improvement and professional growth.
	Build a high－performing team through effective communication, collaboration, and conflict resolution.
	Implement Hilton standards and ensure compliance with company policies and procedures.

Problem Solving & Decision Making:
	Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence.
	Demonstrate critical thinking and adaptability in ambiguous or challenging situations.
	Take ownership of difficult situations and implement effective solutions.
	Collaborate with the General Manager and other leadership team to address key property issues.
	Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals.

Continuous Improvement & Innovation
	Stay informed about industry trends, best practices, and emerging technologies.
	Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.
	Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals.
	Actively engage in Travel with Purpose program

任职资格：
	Bachelor’s degree and above are preferred.   
	Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B Management is preferred.
	Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.
	Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.
	Proficiency in Microsoft Office Suite and hotel management systems
	Fluent in written and spoken English

Situated on the shores of the scenic Eastern Coast in Haikou, this seaside resort is easily accessible yet tucked away from the city. With a wide range of dining options, expansive meeting facilities and accommodation featuring contemporary amenities, Hilton Haikou Meilan offers every traveller a memorable stay like no others.Hilton Haikou Meilan features 32 indoor meeting venues, including one Grand Ballroom covering about  1600 sqm with 8.35-meter-high ceilings, one multi-function room, one auditorium, and 29 meeting rooms. Besides, there is one outdoor multi-functional lawn, about 700 square meters, as well as cutting-edge conference facilities, we will help plan a successful event down to every last details.海口鲁能希尔顿酒店坐落于风光旖旎的海口市东海岸，远离城市喧嚣且交通便捷。酒店提供丰富多样的餐饮选择，拥有完善而现代化的会议与住宿设施，为旅行者营造无与伦比的住宿体验。海口鲁能希尔顿酒店拥有32个室内会议场地，酒店另有约700平方米的户外多功能草坪。其中包括1间约1600平方米大宴会厅，高8.35米，可供1400人的会议及宴会使用；另配备1个多功能厅、1个演讲厅和29个大小不一的会议室，配备先进的会议设施；从企业活动到社交聚会，让您的会议或活动圆满成功。 Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to team members with air condition, bed linens and WIFI.酒店为团队成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。Weekly Recruitment Day每周公开招聘日：MON-FRI： 10:00 am；2:00 pm 周一至周五： 上午 10:00；下午 2:00