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岗位职责
1、熟知酒店政策和程序，各种服务设施、营业时间、了解本市交通、商业、旅游等方面的情况。
2、掌握本酒店的各种促销活动、会议、安全等，以便满足客人问询的需要。
3、负责接受散客电话、E—mall 、传真的预订，并负责处理其订房的变更或取消。
4、掌握房态和客房情况，制作有关客房经营的各种报表。
5、做好散客、团队、会议等客人的接待和入住工作。
6、了解重要客人、团队、会议的抵离情况。
7、完成和处理预订部、销售部送来的团队或散客订房单或变更单。
任职要求
1、有高中学历或酒店管理职业证书，1年以上宾客服务工作经验。
2、有良好组织协调及沟通能力，勤于思考，善于总结。
3、熟练使用微软办公软件和熟悉前台操作流程。
4、有良好的语言表达能力和沟通技巧，有亲和力，形象好，气质佳。
5、责任心强，态度端正，有团队精神。
有能力者可自荐，非诚勿扰谢谢！
联系电话：赖经理 13647523610
国际联号工作经历：优先语言能力：中国普通话-熟练计算机能力：熟练年龄要求：20-30岁 
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酒店业--国际高端酒店/5星级
500-999人
国有企业
Situated on the shores of the scenic Eastern Coast in Haikou, this seaside resort is easily accessible yet tucked away from the city. With a wide range of dining options, expansive meeting facilities and accommodation featuring contemporary amenities, Hilton Haikou Meilan offers every traveller a memorable stay like no others.Hilton Haikou Meilan features 32 indoor meeting venues, including one Grand Ballroom covering about 1600 sqm with 8.35-meter-high ceilings, one multi-function room, one auditorium, and 29 meeting rooms. Besides, there is one outdoor multi-functional lawn, about 700 square meters, as well as cutting-edge conference facilities, we will help plan a successful event down to every last details.海口鲁能希尔顿酒店坐落于风光旖旎的海口市东海岸，远离城市喧嚣且交通便捷。酒店提供丰富多样的餐饮选择，拥有完善而现代化的会议与住宿设施，为旅行者营造无与伦比的住宿体验。海口鲁能希尔顿酒店拥有32个室内会议场地，酒店另有约700平方米的户外多功能草坪。其中包括1间约1600平方米大宴会厅，高8.35米，可供1400人的会议及宴会使用；另配备1个多功能厅、1个演讲厅和29个大小不一的会议室，配备先进的会议设施；从企业活动到社交聚会，让您的会议或活动圆满成功。 Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to team members with air condition, bed linens and WIFI.酒店为团队成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。Weekly Recruitment Day每周公开招聘日：MON-FRI： 10:00 am；2:00 pm 周一至周五： 上午 10:00；下午 2:00
