联系我们
- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
1.指导和控制前台员工确保按时处理日常事务和满足客人期望值;
2.全面负责整个前台的服务标准,确保他们保持高度精确的标准,满足或超出客人期望;
3. 协助准备员工排班,休假日程及公共假日的安排;
4. 立刻关注所有客人投诉,采取正确的解决方式并跟进;
5. 与前线和后线部门进行多次确认,确保服务程序、卫生清洁标准、检修保养、员工仪容仪表,各级员工配备有序,并在必要时采取适当措施;
6. 协助维持高效的管理, 按要求准时准备和提交报告;
7. 协助挑选、培训和评估下级员工;
8. 培养、启发、劝戒和发展下属员工。
Banyan Tree Hotels and Resorts, Singapore is a leading upscale resort owner, developer and operator in the Asia Pacific with a number of highly acclaimed and multiple award-winning resorts and spas, branded in Banyan Tree, Angsana and Colors of Angsana throughout the region. To date, the Banyan Tree Group manages and/or has ownership interests in resorts and hotels, spas and retail galleries and golf courses.新加坡悦榕度假酒店集团是全球顶级的度假酒店品牌,于1994年成立于泰国普吉岛,目前在全球范围内拥有悦榕、悦椿及乐古妠假日俱乐部三个顶级品牌、以及SPA中心、悦榕精品店和高尔夫球场,并荣获了100多项酒店行业大奖。 Banyan Tree Lijiang, Yunnan adjacent to Shuhe Old Town, Lijiang, is 40 minutes from Lijiang airport and 15 minutes from Dayan Old Town. At over 2,000 meters above sea level, the hotel lies just south of the 5,596 meter Jade Dragon Snow Mountain. 云南丽江悦榕酒店紧邻丽江市束河古镇,距离丽江机场40分钟车程;距大研古城15分钟;酒店海拔2000米以上,坐落于海拔5596米的玉龙雪山南侧。