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· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部工作人员,确保客人得到及时和礼貌的服务。
· Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
除与工程部和洗衣房进行沟通外,还要向其它业务部门,特别是确保前厅部了解准确的客房状况。
· Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
进行具体时间安排,由主管据此对所有客房区域,包括入住和未入住的房间进行日常视察。
· Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要,可直接采取纠正措施。
· Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
· Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施,可以向客人提供各种协助。
· Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
坚持就影响客房部工作的各种问题向行政管家进行汇报 。
· Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督,以确保合同合规。
· Ensures that consumption of guest supplies is under control
确保客用品的消耗得到控制。
· Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
协助监督和控制客房部的相关工作程序,包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。
· Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
与行政管家一起管理例行清扫活动,包括春季大清扫等。
· Acts on behalf of the Executive Housekeeper in his / her absence as assigned
当行政管家缺席时代理其工作。
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
Banyan Tree Hotels and Resorts, Singapore is a leading upscale resort owner, developer and operator in the Asia Pacific with a number of highly acclaimed and multiple award-winning resorts and spas, branded in Banyan Tree, Angsana and Colors of Angsana throughout the region. To date, the Banyan Tree Group manages and/or has ownership interests in resorts and hotels, spas and retail galleries and golf courses.新加坡悦榕度假酒店集团是全球顶级的度假酒店品牌,于1994年成立于泰国普吉岛,目前在全球范围内拥有悦榕、悦椿及乐古妠假日俱乐部三个顶级品牌、以及SPA中心、悦榕精品店和高尔夫球场,并荣获了100多项酒店行业大奖。 Banyan Tree Lijiang, Yunnan adjacent to Shuhe Old Town, Lijiang, is 40 minutes from Lijiang airport and 15 minutes from Dayan Old Town. At over 2,000 meters above sea level, the hotel lies just south of the 5,596 meter Jade Dragon Snow Mountain. 云南丽江悦榕酒店紧邻丽江市束河古镇,距离丽江机场40分钟车程;距大研古城15分钟;酒店海拔2000米以上,坐落于海拔5596米的玉龙雪山南侧。