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热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。
岗位职责：
1. 监督行政楼层的运转，日常工作的完成，争取利润最大化。在前台接待，客服中心及其他部门有需要时予以协助。
2. 在彻底了解事件发生经过的情况下解决客人投诉，在对提供多种解决方案仍无法解决投诉的情况下予以一定的收益补偿。
3. 积极地培训员工,让员工保持一致标准，同样需要参加必要的培训。
4. 作为VIP客人最先联系到的部门，要确保他们所享有的个性化服务。
5. 为行政楼层酒廊提供餐饮服务，监督管理使行政楼层随时都处于最佳状态。
6. 问候行政楼层的客人和常客确保客户满意度。
岗位要求：
1. 擅长于处理宾客关系，能有效快速的应对处理各种问题。
2. 敏锐的观察力以应对各种突发状况。
3. 能在强压下胜任工作。
语言能力：英语-良好计算机能力：熟练
位求职者投递了该职位，你的简历匹配度为
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名
深圳市南山区望海路1177号 
酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
Hilton Shenzhen Shekou Nanhai is only 10-minute-walk from the Design Society and Sea World metro station. From Shenzhen Shekou Cruise Centre near the hotel, the Hong Kong Central, Macau and Zhuhai International Airport are only one hour away and the Shenzhen Bao’an International airport is only 30 KM away. It is also convenient to visit luxury commercial areas and scenic attractions in Shenzhen.深圳蛇口希尔顿南海酒店坐落于深圳西侧沿海城市带的主要区域，距离蛇口港地铁站500米，距离深圳蛇口邮轮中心只有1公里的路程，从深圳蛇口邮轮中心前往香港国际机场只需30分钟，宾客还可以通过一小时的轮渡抵达香港中环、澳门国际机场或珠海机场；距离深圳宝安国际机场30公里。酒店到达深圳各大繁华商区与热闹景点，也十分便利。As the perfect venue for leisure, weddings and events, Hilton Shenzhen Shekou Nanhai offering stunning views of Shenzhen Bay ,houses two adjoining buildings and enjoys close proximity to Shekou Cruise Centre, which conveniently connects to Hong Kong, Macau and Zhuhai.深圳蛇口希尔顿南海酒店包括主楼与南海翼两座相领的楼宇，地理位置优越，从酒店即可观赏到深圳湾醉人美景。宾客可从酒店附近的蛇口邮轮中心方便地前往香港、澳门和珠海。无论休闲还是商务旅客，均可在酒店找到丰富现代的会议空间、舒适怡人的住宿选择、便捷高效的专业服务、齐全完善的设施以及众多精选可口的佳肴。Benefits for Team Member 员工福利 1. Duty Meals 免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory 免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program 团队成员入住优惠价 It is our policy that team members can benefit from team member rate (Go Hilton) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day每周公开招聘日：Monday - Friday： 10:00-12:00 am；2:00-5:00 pm 周一-周五： 上午 10:00-12:00；下午 2:00-5:00 Transportation Information交通信息Bus Route公交路线Please take bus and get off at Sea World or Sea World South, then about 5 -10 minutes walking distance to hotel.可于乘坐公共汽车于海上世界或海上世界南公交站下车，步行5-10分钟左右即可到达。Railway Route地铁路线Line-2: Please get off at Sea World though Exit-A, then about 5 - 10 minutes walking distance to hotel.地铁2号线：于海上世界抵达，下车后A出口步行约5-10分钟即可到达。Hotel HR Department Office Address酒店人力资源部办公室地址-1F, No. 1177, Wanghai Road, Nanshan District, Shenzhen Guangdong, P.R.China中国广东省深圳市南山区望海路1177号深圳蛇口希尔顿南海酒店（主楼）负一楼人力资源部办公室Please bring a photo (2.5X87.5px) in color, ID card, CV and other qualifications.求职请携带近期彩色1寸照片，和有效身份证原件、个人简历及其他相关技能证书查找关注微信公众号“蓝色能量SZXSS”，随时了解酒店一手信息。
