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工作描述Job Description
1.专业、及时、合理地跟进客人的需求。
Follow up guest needs in a professional, timely and reasonable way.
2.负责保证有关客人或运营事宜都反馈至客人意见中心区,并记入客人历史数据库 。
Centralized Guest Response area and are updated in all necessary Guest History databases.
3. 对宾客服务中心和商务中心所有的服务项目维护高的服务标准。
Remain the high standards for all service items in guest Service Center and Business Center.
4. 确保积极参与并实施有效地内部沟通。
Assist in ensuring effective internal communication and play an active role in this.
5. 建立系统获取客人反馈并定时向前厅部经理汇报。
Set up systems to capture guest feedback and present this to the Front Office Manager on a regular basis.
任职资格 Qualification
1. 掌握通讯服务部工作知识并且十分熟悉宾客服务中心日常运行
Good knowledge and very familiar with GSC operation
2. 熟练使用OPERA,PABX 和FCS系统
Opera, PABX and FCS skills
3. 熟练掌握设备知识
Good knowledge of concerned communication equipment
4. 熟练操作话务台,掌握各种能力,良好的英语能;良好的管理能力。
Good knowledge of console operatio,Good English language skill; Good supervisory skill
5. 3年以上相关工作经验,至少一年以上五星级酒店宾客服务中主管工作经验,
3 years concerned working experience or above required, and at least one year Guest Service Center supervisor experience in 5 start hotel.
About G·HOTELG·HOTEL stands in Nanjing Hexi GE World, the world’s first asymmetric triple-towered condo and Asia’s largest complex. With the construction area of nearly a million square meters, it is Nanjing’s landmark integrating shopping malls, five-star hotels, high-end serviced apartments, wellness centers, and office buildings. Built by the country’s top domestic designers who perfectly incorporated local traditional features with modern design concepts, G·HOTEL has set a goal to become the first truly-luxurious hotel in Nanjing. Wandering on its 200 meters-high air bridge is not only a walk in the clouds, but also some ultimate experience of levitating over the world\'s first Asia’s biggest asymmetric triple-tower condo center. The 468 guest rooms with panoramic bedroom views right at clouds help our guests really embrace the city that has functioned capital of ten Dynasties during Chinese history. The 918,000 square meter building complex has indisputably updated the record for the largest commercial complex in Asia. 关于金鹰世界酒店G·HOTEL金鹰世界酒店G·HOTEL位于南京河西金鹰世界--全球首例非对称三塔连体,亚洲最大的商业综合体中心内。这个地标建筑总建筑面积近100万平方米,是集购物中心、超五星级酒店、高端公寓、健康中心、甲级写字楼等为一体的综合性项目。酒店由国内顶级设计团队倾力打造,将艺术设计与现代生活格调与当地人文特色相融合,奢华不失古韵,旨在打造成为南京第一的奢华型酒店。200㎡ 空中连廊不仅仅是云中漫步,更是对全球首例的非对称三塔连体的极限体验!468间云端全风景客房,全景卧室景观,拥抱着十朝都会的领袖帝国之梦!91.8万平方米建筑综合体,毫无争议刷新亚洲综合商业体中心之最!