工作描述Job Description
1. 负责前厅运作的合理高效及盈利。其中包括:礼宾部,前台,宾客服务经理,宾客服务中心,行政酒廊以及健身中心。
Be responsible for the proper, efficient and profitable functioning of the Front Office which includes Concierge, Front Desk, Guest Service Manager, Guest Service Center, Club Lounge as well as Fitness Center.
2. 明确前厅员工的岗位和责任,确保工作流程合理。
Clarifies duties and responsibilities of Front Office personnel and ensures that work flows are in logical order.
3. 确保前厅部员工高效、快速、礼貌地处理客人登记。从抵店到进入房间向客人传递优质的服务体验。
Ensure Front Office personnel handle guest registration efficiently, promptly and courteously. Build the excellent check in experience for guest start upon arrive hotel until arrive guest room.
4. 督促员工记录所有的宾客喜好,要求和投诉,保证这些信息输入客史档案并被用作客人未来的入住。保证客人 的需求和合理要求得以满足。
Supervise staff to note down all guest preference, requests and complaints, and make sure all the information is keyed into guest profile and they are used for guest’s future staying. Ensure guest needs and reasonable requests are met.
任职资格 Qualification
1. 掌握前厅部工作知识并且十分熟悉前厅部日常运行。
Good knowledge and very familiar with all front office area operation.
2. 熟练掌握相关公司计划。Good knowledge of corporate program
3. 良好的财务知识,熟悉相关信用政策。
Good knowledge of finance and credit policy.
4. 良好的英语能力。Good English language skill.
5. 良好的管理技能。Good supervisory skill.
6. 良好的沟通技巧。Good communication skill.
7. 良好的组织以及解决问题的能力。Be good at organize and problem solving.
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About G·HOTELG·HOTEL stands in Nanjing Hexi GE World, the world’s first asymmetric triple-towered condo and Asia’s largest complex. With the construction area of nearly a million square meters, it is Nanjing’s landmark integrating shopping malls, five-star hotels, high-end serviced apartments, wellness centers, and office buildings. Built by the country’s top domestic designers who perfectly incorporated local traditional features with modern design concepts, G·HOTEL has set a goal to become the first truly-luxurious hotel in Nanjing. Wandering on its 200 meters-high air bridge is not only a walk in the clouds, but also some ultimate experience of levitating over the world\'s first Asia’s biggest asymmetric triple-tower condo center. The 468 guest rooms with panoramic bedroom views right at clouds help our guests really embrace the city that has functioned capital of ten Dynasties during Chinese history. The 918,000 square meter building complex has indisputably updated the record for the largest commercial complex in Asia. 关于金鹰世界酒店G·HOTEL金鹰世界酒店G·HOTEL位于南京河西金鹰世界--全球首例非对称三塔连体,亚洲最大的商业综合体中心内。这个地标建筑总建筑面积近100万平方米,是集购物中心、超五星级酒店、高端公寓、健康中心、甲级写字楼等为一体的综合性项目。酒店由国内顶级设计团队倾力打造,将艺术设计与现代生活格调与当地人文特色相融合,奢华不失古韵,旨在打造成为南京第一的奢华型酒店。200㎡ 空中连廊不仅仅是云中漫步,更是对全球首例的非对称三塔连体的极限体验!468间云端全风景客房,全景卧室景观,拥抱着十朝都会的领袖帝国之梦!91.8万平方米建筑综合体,毫无争议刷新亚洲综合商业体中心之最!