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一.工作描述Job Description
• 熟悉前厅部工作标准及程序。
• Familiar with Front Office Standards and Procedures.
• 向管理层汇报酒店运行过程中的不足和不合理行为。
• Report to management on deficiencies and irregularities noted in the operation.
• 确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开酒店。必要时从管理人员处获得帮助。
• Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
• 协助解决客人账单问題、争议等,解决员工财务账务问题。
• Assist in resolving guest billing, disputes etc; Assist in resolving accounting matters.
• 在必要时协助前台工作,帮助客人登记入住,结帐离店等等。
• Assist Reception when required, help guest check in, check out, etc.
• 负责酒店夜间运行,根据具体程序完成夜间审计工作。
• Be responsible for night duties, carry out hotel night audit according procedure;
• 维持对产品和服务的高度了解以便于向客人解释及销售服务和设施。
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
二.任职资格 Qualification
1.能用流利的英语从事前厅服务,协助维持酒店的正常运作。
Be able to use fluent English in service,maintain the operation of the hotel.
2.酒店前厅专业知识及领导能力。 Front office management professional knowledge and leadership skills
3.具有很强的计划、组织、沟通、协调、领导能力。
Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills.
4.熟练运用办公软件及相关管理软件。
Skilled in the use of office automation equipment and realated management software.
5.具备优秀的书面和口头表达能力。
Excellent written and verbal communication.
About G·HOTELG·HOTEL stands in Nanjing Hexi GE World, the world’s first asymmetric triple-towered condo and Asia’s largest complex. With the construction area of nearly a million square meters, it is Nanjing’s landmark integrating shopping malls, five-star hotels, high-end serviced apartments, wellness centers, and office buildings. Built by the country’s top domestic designers who perfectly incorporated local traditional features with modern design concepts, G·HOTEL has set a goal to become the first truly-luxurious hotel in Nanjing. Wandering on its 200 meters-high air bridge is not only a walk in the clouds, but also some ultimate experience of levitating over the world\'s first Asia’s biggest asymmetric triple-tower condo center. The 468 guest rooms with panoramic bedroom views right at clouds help our guests really embrace the city that has functioned capital of ten Dynasties during Chinese history. The 918,000 square meter building complex has indisputably updated the record for the largest commercial complex in Asia. 关于金鹰世界酒店G·HOTEL金鹰世界酒店G·HOTEL位于南京河西金鹰世界--全球首例非对称三塔连体,亚洲最大的商业综合体中心内。这个地标建筑总建筑面积近100万平方米,是集购物中心、超五星级酒店、高端公寓、健康中心、甲级写字楼等为一体的综合性项目。酒店由国内顶级设计团队倾力打造,将艺术设计与现代生活格调与当地人文特色相融合,奢华不失古韵,旨在打造成为南京第一的奢华型酒店。200㎡ 空中连廊不仅仅是云中漫步,更是对全球首例的非对称三塔连体的极限体验!468间云端全风景客房,全景卧室景观,拥抱着十朝都会的领袖帝国之梦!91.8万平方米建筑综合体,毫无争议刷新亚洲综合商业体中心之最!