岗位职责
1、执行入住、退房和换房程序,确保根据酒店预订将各项数据输入酒店系统。
2、了解酒店所有的促销政策,如季节性促销。
3、处理客人的投诉、查询和要求,若无法提供协助,则将问题反映至上级主管解决。
4、尽量为客人提供高标准服务。
岗位要求
1、酒店管理、工商管理、英语或相关专业的大专学历或职业证书优先。
2、1年宾客/客户服务经验或与此相当的教育和工作经验结合的背景。
3、能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
4、良好的沟通能力。
About G·HOTELG·HOTEL stands in Nanjing Hexi GE World, the world’s first asymmetric triple-towered condo and Asia’s largest complex. With the construction area of nearly a million square meters, it is Nanjing’s landmark integrating shopping malls, five-star hotels, high-end serviced apartments, wellness centers, and office buildings. Built by the country’s top domestic designers who perfectly incorporated local traditional features with modern design concepts, G·HOTEL has set a goal to become the first truly-luxurious hotel in Nanjing. Wandering on its 200 meters-high air bridge is not only a walk in the clouds, but also some ultimate experience of levitating over the world\'s first Asia’s biggest asymmetric triple-tower condo center. The 468 guest rooms with panoramic bedroom views right at clouds help our guests really embrace the city that has functioned capital of ten Dynasties during Chinese history. The 918,000 square meter building complex has indisputably updated the record for the largest commercial complex in Asia. 关于金鹰世界酒店G·HOTEL金鹰世界酒店G·HOTEL位于南京河西金鹰世界--全球首例非对称三塔连体,亚洲最大的商业综合体中心内。这个地标建筑总建筑面积近100万平方米,是集购物中心、超五星级酒店、高端公寓、健康中心、甲级写字楼等为一体的综合性项目。酒店由国内顶级设计团队倾力打造,将艺术设计与现代生活格调与当地人文特色相融合,奢华不失古韵,旨在打造成为南京第一的奢华型酒店。200㎡ 空中连廊不仅仅是云中漫步,更是对全球首例的非对称三塔连体的极限体验!468间云端全风景客房,全景卧室景观,拥抱着十朝都会的领袖帝国之梦!91.8万平方米建筑综合体,毫无争议刷新亚洲综合商业体中心之最!