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To provide hotel guests with friendly and unscriptedservice to ensure their experience will be worth remembering.
为客人提供热情,周到,超越期望的服务。
To create a meaningful and genuine sense of welcome with the use of the guest's name and to anticipate and respond efficiently to facilitate any requests or guests needs.
创造友好,专业的工作氛围例如使用客人的姓名称呼,满足客人任何合理的要求。
Ensuring W’s “Whatever/Whenever” service promise isoffered at all times to every guest. Nothing is too difficult and everythingcan be done!
按照酒店随时/随需服务理念,每时每刻提供周到服务。体现没有什么不可能,一切都可以做到!
Being fully aware of the preferences of all arrivalsand in particular, WHO and regular guests.
确保所有VIP和普通客人的喜好都能通过系统知晓,并提供相对应的专业服务。
W Shanghai – The Bund is a lifestyle hotel located at North Bund. Pairing with the stunning bund view, 374 rooms & suites offer ultimate relaxation. Endless fun-filled experience awaits at five restaurants & bars, spa and pools. The hotel presents 5,800 SQM function space including the second largest ballroom in town.上海外滩W酒店是一家坐落于北外滩的风格酒店。374间客房及套房,坐拥令人惊叹的外滩景致,打造极致入住体验。五间风格各异的餐厅酒吧,水疗中心及室内外泳池让宾客纵享非凡乐趣。另外,酒店还拥有包括城中第二大宴会厅在内的12个会议场地。