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The Loyalty Manager is responsible torecognize and engage with our Elite, Cobalt and redemption stay members todeliver on the highest quality of member stay experience.
诚客户经理的职责在于认知和建立与万豪旅享家精英级会员，积分兑换的入住等客人的情谊。忠确保精英级会员得到高质量高效率的服务.
This role manages and coordinates allaspects of Elite, Cobalt and redemption stay members experience from arrival onmeet and greet, during stays as one point of contact and recognition throughoutthe entire hotel, departures to bid farewell and post-stay feedback in EmpowerGXP and with Customer Engagement Centre. The Loyalty Manager directs, implements and evaluates the quality of products and services provided to Elite, Cobalt & redemption stay members as measured by GSS - Elite Appreciation and Enrollment results. These personnel will partner with Marriott Bonvoy Head Connector and Connector team to ensure effective communication and member engagement pull-through across the entire hotel, in creating extra-ordinary and highly personalized experiences to Elite, Cobalt and redemption members.
负责监督忠诚客户团队持续为精英级客人提供高质量的入住体验，欢迎客人，收集客人的喜好，放置欢迎礼品及礼品的成本控制，实施宾客满意度项目（特别是对于会员满意度项目），推动万豪旅享家相关会员政策的跟进。
The Loyalty Manager will partner with Human Resources to train &sustain My Marriott Bonvoy stories.
协同人事部做关于万豪旅享家忠诚客户的培训。
国际联号工作经历：优先语言能力：英语-熟练计算机能力：良好
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酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
W Shanghai – The Bund is a lifestyle hotel located at North Bund. Pairing with the stunning bund view, 374 rooms & suites offer ultimate relaxation. Endless fun-filled experience awaits at five restaurants & bars, spa and pools. The hotel presents 5,800 SQM function space including the second largest ballroom in town.上海外滩W酒店是一家坐落于北外滩的风格酒店。374间客房及套房，坐拥令人惊叹的外滩景致，打造极致入住体验。五间风格各异的餐厅酒吧，水疗中心及室内外泳池让宾客纵享非凡乐趣。另外，酒店还拥有包括城中第二大宴会厅在内的12个会议场地。
