招聘客户忠诚经理 Loyalty Manager_上海外滩W酒店招聘信息-最佳东方

发布于 04-11

客户忠诚经理 Loyalty Manager

9千-1.2万

上海 | 3年以上 | 大专

投递简历

微信

职位福利

五险一金
带薪年假
技能培训
员工生日礼物
年度旅游
包吃包住
节日礼物
岗位晋升
管理规范
人性化管理

职位描述

The Loyalty Manager is responsible torecognize and engage with our Elite, Cobalt and redemption stay members todeliver on the highest quality of member stay experience.

诚客户经理的职责在于认知和建立与万豪旅享家精英级会员，积分兑换的入住等客人的情谊。忠确保精英级会员得到高质量高效率的服务.

This role manages and coordinates allaspects of Elite, Cobalt and redemption stay members experience from arrival onmeet and greet, during stays as one point of contact and recognition throughoutthe entire hotel, departures to bid farewell and post-stay feedback in EmpowerGXP and with Customer Engagement Centre. The Loyalty Manager directs, implements and evaluates the quality of products and services provided to Elite, Cobalt & redemption stay members as measured by GSS - Elite Appreciation and Enrollment results. These personnel will partner with Marriott Bonvoy Head Connector and Connector team to ensure effective communication and member engagement pull-through across the entire hotel, in creating extra-ordinary and highly personalized experiences to Elite, Cobalt and redemption members.

负责监督忠诚客户团队持续为精英级客人提供高质量的入住体验，欢迎客人，收集客人的喜好，放置欢迎礼品及礼品的成本控制，实施宾客满意度项目（特别是对于会员满意度项目），推动万豪旅享家相关会员政策的跟进。

The Loyalty Manager will partner with Human Resources to train &sustain My Marriott Bonvoy stories.

协同人事部做关于万豪旅享家忠诚客户的培训。

其他要求

国际联号工作经历：优先

语言能力：英语-熟练

计算机能力：良好

比比竞争力

目前共有

位求职者投递了该职位，你的简历匹配度为

你的综合竞争力排名为第

名

公司地址

上海市虹口区旅顺路66号

导航

职位联系人

人力资源部

今天来过

40%

简历处理率

16h

简历处理用时

12h

消息回复用时

上海外滩W酒店

酒店业--国际高端酒店/5星级
行业
500-999人
规模
中外合营(合资．合作)
企业性质

W Shanghai – The Bund is a lifestyle hotel located at North Bund. Pairing with the stunning bund view, 374 rooms & suites offer ultimate relaxation. Endless fun-filled experience awaits at five restaurants & bars, spa and pools. The hotel presents 5,800 SQM function space including the second largest ballroom in town.上海外滩W酒店是一家坐落于北外滩的风格酒店。374间客房及套房，坐拥令人惊叹的外滩景致，打造极致入住体验。五间风格各异的餐厅酒吧，水疗中心及室内外泳池让宾客纵享非凡乐趣。另外，酒店还拥有包括城中第二大宴会厅在内的12个会议场地。