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Tooversee the Welcome Desk daily operations and execute the overall Guest ArrivalExperience through the implementation of all W HIDs, guest recognition andproblem resolution.
管理迎宾部日常运营，按照酒店流程接待每日抵达客人以及问题处理。
To pro-actively drive and promote consistently high levels of personable Whatever/Whenever service.
积极推动高水平、随时随需的服务。
To foster a positive working environment especially with but not limited to all sections of the Welcome Desk.
为迎宾部提供积极的工作环境。
Ensuring talents are constantly looking for andfinding ways to WOW all our guests.
确保英才不断寻找途径来惊喜客人。
Complaints and problems are handled in a courteous and professional manner.
遇到的投诉问题使用礼貌和专业方法处理。
Adhering to W’s service recovery guidelines when handling guest complaints. Reply to written guest complaints including all Guest Voice and Social Media comments in W style.
坚持酒店服务理念，使用酒店语言更好的处理投诉，其中包括在客人心声和社交媒体上回复客人的留言。
国际联号工作经历：优先语言能力：英语-熟练计算机能力：良好
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酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
W Shanghai – The Bund is a lifestyle hotel located at North Bund. Pairing with the stunning bund view, 374 rooms & suites offer ultimate relaxation. Endless fun-filled experience awaits at five restaurants & bars, spa and pools. The hotel presents 5,800 SQM function space including the second largest ballroom in town.上海外滩W酒店是一家坐落于北外滩的风格酒店。374间客房及套房，坐拥令人惊叹的外滩景致，打造极致入住体验。五间风格各异的餐厅酒吧，水疗中心及室内外泳池让宾客纵享非凡乐趣。另外，酒店还拥有包括城中第二大宴会厅在内的12个会议场地。
