迎宾副总监 Assistant Director of Welcome
1.2万-1.5万
停止招聘
发布于 11-03
迎宾副总监 Assistant Director of Welcome
1.2万-1.5万
上海 | 3年以上 | 大专
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

To oversee the daily operations of all Welcome Desk andWhatever/Whenever talent. To pro-actively drive and promote consistently highlevels of friendly, unscripted, real and connected customer service andrecognition through full implementation of all W HIDs. To foster a positiveworking environment by using solution-based approaches. 

确保每天迎宾前台以及随时随需英才的运营情况,严格按照酒店服务流程来提供友好,真诚的待客服务。解决英才或客人所遇到的问题,培养积极的工作环境。

Observingoperations in the Living Room, at the Welcome Desk and Whatever/ Wheneverensuring all procedures are being followed. Guaranteeing all talents handleguests courteously and professionally. All financial and legal procedures areadhered to and ongoing operations are monitored with any incidents reported inthe correct manner.

观察前区,前台以及随时随需的日常运营,确保所有工作流程顺利进行。保证每位英才能够专业,亲切的对待每一位客人。正确操作前台财务以及法律流程,对于任何突发事件能够进行正确的处理及汇报。

Being an activerole model for all Welcome Desk and Whatever/Whenever talent; working,breathing and living W Core Values.

为迎宾前台及随时随需的英才提供积极向上的角色榜样,使用酒店语言和酒店核心价值观。

Ensuring thatWelcome operations run effectively at all times and are correctly prepared forupcoming groups / WHO arrivals.

确保前厅部全时段的高效运营并正确的对于团体以及WHO客人抵达做出完善的预估及准备。

Controlling roomtype availability, room count and rate category accuracy in collaboration withthe Welcome Manager to maximize revenues, occupancy and rate.

协同迎宾总监控制可售房型,房间数量以及房间价格。

Assisting the Directorof Welcome to analyze and review the monthly Profit & Loss Statement.

协助迎宾经理分析月度利润和亏损状况。

Understandingthe team’s strengths and weaknesses and in doing so, foster a workingenvironment where all talents are able to build on constructive feedback. Toencourage the use of direct and indirect feedback to improve talent’sself-awareness and development in growing with Marriott.

意识到团队中的优势及劣势,对于英才给予的反馈进行改善以达到自我意识的完善和发展。鼓励使用直接和间接的告知方式让英才了解自我并且和万豪一起发展。

其他要求
语言能力:英语-精通
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
上海市虹口区旅顺路66号
导航
职位联系人
人力资源部
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
W Shanghai – The Bund is a lifestyle hotel located at North Bund. Pairing with the stunning bund view, 374 rooms & suites offer ultimate relaxation. Endless fun-filled experience awaits at five restaurants & bars, spa and pools. The hotel presents 5,800 SQM function space including the second largest ballroom in town.上海外滩W酒店是一家坐落于北外滩的风格酒店。374间客房及套房,坐拥令人惊叹的外滩景致,打造极致入住体验。五间风格各异的餐厅酒吧,水疗中心及室内外泳池让宾客纵享非凡乐趣。另外,酒店还拥有包括城中第二大宴会厅在内的12个会议场地。
上海市虹口区旅顺路66号
导航