专职总管家Chief Butler
1.3万-1.8万
投递简历
发布于 01-26
专职总管家Chief Butler
1.3万-1.8万
珠海 | 5年以上 | 本科 | 招1人
投递简历
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岗位职责

1. To be instrumental in the building of an efficient team of employees by taking an interest in their welfare, safety, training and development

建立高效率的团队,对每一位员工的福利,安全,培训和发展有合理的安排和了解。

2. To ensure that all butlers provide a courteous and professional service at all time

确保每位专职管家提供亲切的专业的服务。

3. Ensure all guests are being treated in an efficient and courteous manner that all standards are being applied.

确保每位客人享受到集团品牌标准的热情与高效率的服务。

4. Ensure that members of the Preferred Guest Program and its partner programs are appropriately recognized meet all Starwood Standards accordingly.

确保宾客服务计划的执行和认可.

5. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

与其它部门有良好的沟通,确保提升沟通的高效性和客人的满意度。

6. Responsible for promoting hotel facilities, services and product to the targeted guest group.

主动向酒店的目标客人宣传酒店的设施,服务和产品。

7.  Responsible for enhancing the product and service that is presented to the guest.

负责提高酒店产品和服务的质量。

8.  Able to make changes that respond to the marketplace and to guest needs, both present and anticipated.

预计市场和客人的需求,并做出相应的调整。

9.  To meet and welcome most of the guest personally and thanked on departure

尽可能多的亲自迎接和欢送客人,感谢他们选择入住深圳瑞吉酒店。

10. To interact with the guest as much as possible, to ascertain preferences, dislikes and overall experiences at St Regis

尽可能多的与客人进行共同,了解客人的入住感受和喜好。

11. To constantly review and evaluate all department standards and develop new procedures and operating concept as required to ensure the highest level of guest service is adhered to at all time.

及时的提高部门的服务标准和水平,根据部门操作标准作出相应的调整。

12. To meet regularly with General Manager, Hotel Manager and Director of Rooms to review the operation of butler department to ensure smooth coordination and communication

及时地向总经理,驻店经理和房务总监进行沟通,做部门运作的汇报。

13. To inform General Manager, Executive Assistant Manager or Room Division Manager for any complaints, guest comments and problems

及时地向总经理,驻店经理和房务总监汇报任何投诉,客人反馈和问题。

14. To handle guest complaints, in accordance to hotel policy and procedures

根据酒店的政策对客人的投诉进行处理。

15. Responsible to contacting guest for returning guest’s lost and found according to the hotel policy

根据酒店的政策,对客人的遗留物品的返还联络处理付出相应的责任。

16. Supervise the In Room Check In process

监督客房内登记入住的程序。

17. Supervise the service flow between Butlers, Housekeeping,To develop training plan for all butlers

对专职管家的工作流程进行监督,并发展培训计划。

18. To supervise butler pantry, update whiteboard, coffee and tea wares clean and undamaged, station appliance with full preparation

对楼层工作间进行检查,确保白板的更新,工作设备的保养和维护。

19. Check butler’s grooming in accordance to hotel standard

检查专职管家的仪容仪表。

20. Uphold the Starwood Cares culture by demonstrating the Star Service Standards at all times to all guests and associates 

支持与提升集团的文化和服务标准。

21. To make sure that core values of St. Regis are implemented at all.

确保瑞吉酒店核心文化实施。


岗位要求

Five years butlers experience required.  Supervisory experience preferred.

要有至少5年专职管家经验,有相关管理经验者优先

English, F&B knowledge, F/O knowledge, Concierge Information, HSKP knowledge, Service Skill, Computer Skill, Fidelio, the ability to handle complaints; The ability to distribute work, management ability.

流利的英文,餐饮,前台,礼宾,客房知识,服务技能,电脑知识,熟悉Fidelio系统,处理投诉及分配工作的能力,管理能力及沟通能力。

Be good at organize and problem solving

良好的组织以及解决问题的能力

Good communication skill

良好的沟通技巧

Positive attitude, under pressure

良好的心理承受能力,在工作中始终保持积极的态度


其他要求
国际联号工作经历:优先
语言能力:英语-精通
计算机能力:精通
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公司地址
珠海市香洲区湾仔银湾路1663号
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职位联系人
姚先生
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
以现代方式重塑经典珠海瑞吉酒店在这座美丽的海滨城市云端缔造了一个特别的豪华世界,以瑞吉特色的管家服务和文化为客人带来精彩非凡的体验。酒店地理位置优越,坐落在素有“中国海滨明珠”之美誉的美丽海滨城市珠海的湾仔海滨。酒店位于城市地标珠海中心大厦的 41 至 72 层,以云端视角俯瞰大湾区的壮丽美景和珠海澳门的繁华景观。酒店拥有 251 间精致的客房和套房、超过 1,500 平米的会议空间、一系列高雅餐厅和酒廊,以及特色铱瑞水疗中心和健身中心。酒店以现代方式重塑品牌经典,致力于为别具慧眼的高品位旅客带来卓越非凡的体验。Recraft the classics in a modern wayThe St. Regis Zhuhai rises over the clouds in the beautiful coastal city, leading guests on a compelling journey curated with St. Regis' signature Butler service and rituals. The Hotel is ideally located on the waterfront of Wanzai, a beautiful coastal city known as “Chinese Riviera”. Taking the top from the 41st to 72nd floors of Zhuhai Tower, the iconic city landmark, the hotel enjoys breathtaking view of the vast Greater Bay and landscape of Zhuhai and Macao. Featuring 251 exquisite guest rooms and suites, over 1,500 square-meter meeting space and an array of exceptional restaurants and lounges as well as signature Iridium Spa and Athletic Club, the hotel tends to create impeccable experience for the discerning luminaries by recrafting the brand classics in a modern way.
珠海市香洲区湾仔银湾路1663号
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