招聘预订部副经理_南京华泰万丽酒店招聘信息-最佳东方

1. Reservations 预定

a. To ensure a smooth operation at the Reservations Department and good operation with other related departments such as Sales, Catering and Front Office.

确保预订部运作顺畅并与其他相关部门合作良好，例如：销售部，宴会销售部和前厅部。

b. Supervise the operation of the department including telephone handling, reservations input etc.

监管部门运作，包括来电应接，预订输入。

c. Ensure that all associates in Reservations are proactive in upselling and work towards maximization of revenue.

确保预订部所有员工积极upsell努力使酒店营收达到最大化。

d. Assist Reservation Manager in rate loading in Marsha and Opera.

协助预订部经理在Marsha和Opera里设置价格。

e. To make sure that the Opera tracking system is properly used according to the corporate guidelines.

在Opera里跟踪公司合约预订

f. Assist Reservation Manager in arranging the duty roster of the department and ensure that the office is appropriately manned according to the anticipate call volume.

协助预订部经理安排部门班次设置，尽量按照预订电话相应安排。

g. Assist Reservation Manager to prepare monthly commission payment for review of Revenue Leader.

协助预订部经理准备每月佣金以备收入营收领导复核。

1. Forecast 预测

a. Assist in preparing the room sales forecast.

协助准备房间销售的预测。

b. Distribute the forecast to related departments.

发送预测给相关部门。

2. Forecast and budget预测及预算

a. Constant update on 14 days forecast and distribute to related departments.

定期完成14天预测并分发至相关部门

3. Train and develop all sales associates 培训及开发员工

a. Coach and counsel all associates to ensure timely rectification of performance

适时训导员工以纠正他们工作中的某些不足。

b. Assist Reservation Manager in setting up clear guidelines and expectation for each associate and follow up on the progress.

协助预订部经理设立一份清晰的标准规范，力求所有员工均按照此流程执行。

c. Ensure that all Reservation associates are conducting business according to the Marriott guidelines.

确保所有预订部员工都按照万豪标准规范来进行商业行为。

d. Assist Reservation Manager to conduct regular performance review for sales associates and keep written record for future follow up.

协助预订部经理定期给预订员做表现评估并保留书面记录以便将来跟进。

4. Office Etiquette & Business Ethics 办公室礼节及商业道德

a. Properly dressed in uniform or business attire with the general appearance according to the hotel standard.

根据酒店的标准穿着酒店的制服，保持良好的职业形象。

b. Conducting business accordingly to the hotel guidelines and local law.

根据酒店的规章制度及地方法律开展商业活动。

c. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.

依从酒店的各项标准来进行销售运作，包括电话礼仪，准时的作息时间及其他的相关制度等。

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