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When you join the Sheraton family, you become a member ofits global community. We’ve been a place to gather and connect since1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engagingexperiences and thoughtful service. If you’re a team player who isexcited to deliver a meaningful guest experiences, we encourage youto explore your next career opportunity with Sheraton.
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Core work activities include:
-Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
-Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
-Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
-Utilizes interpersonal and excellent communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
-Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
-Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
-Empowers employees to provide excellent customer service
-Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
-Ensures employees are treated fairly and equitably. Strives to improve employee retention
-Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
-Ensures employees receive on-going training to understand guest expectations
-Supervises daily shift operations in absence of Assistant Restaurant Manager
-Recognizes good quality products and presentations
-Oversees the reporting and financial aspects of the responsible areas including purchasing and payment of invoices
-Required to take on additional tasks across Sheraton Grand Macao and The St Regis Hotel banquet and venue related services
Minimum Job requirements:
-4-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
-Demonstrated pre-opening experience (Restaurant or Hotel environment)
-Prior management experience in running of multiple outlets in a 5 star hotel/ Luxury environment no less than 4 years
-Must possess a good knowledge of food and beverages. Basic wine knowledge. Display good judgement, financial acumen, fiscal responsibilities and business sense
-Well-spoken in English and Chinese
-Computer knowledge (POS, FCS, Opera)
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws