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Assist Executive Housekeeper in the operation of the Housekeeping Department. Acting Assistant Executive Housekeeper in his/her absence.
协助行政副管家负责客房部工作并在其不在时负责其工作。
Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
Supervise and control all Housekeeping operations. Assist assign and supervise the supervisors in their work and assist if required.
管理和控制所有客房运行管理,分配和监督领班的工作并在需要时提供帮助。
Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, phones.
处理,登记和跟踪借出物品,每月盘点一次出借物品,手机。
Record status of daily attendance for all Housekeeping team members.
记录所有客房部员工出勤的情况。
Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.
按要求准备月报表。为客房部各部分,即布草房,楼层,公共区域,洗衣房准备月度报告和盘点提供帮助。
Review and update the monthly Housekeeping Manning Guide.
更新管家部月度人力报告。
Know how to use computer and support the office work if possible.
熟练掌握电脑,为管家部办公室工作提供帮助。
Keep good communication with other departments.
同其他部门协调工作。
Train, motivate and evaluate team member.
培训并激励员工,对他们的工作进行评估。
Assist with maintaining up-to date team member records.
协助稳定员工,控制流失率。
Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
确保所有工作遵循管家部程序并确保酒店程序被遵守。
Deliver high quality service to guests.
提供高品质的对客服务。
Personally inspect VIP rooms.
检查预抵VIP的房间。
Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.
确认VIP客人,常住客人和长包房客人。建立良好关系并提供个性化和超值服务。
Ensure proper handling of Lost and Found.
确保恰当的处理客人的失物与招领。
Responsible for strict key control.
负责严格控制钥匙领用程序。
Ensure guest needs and reasonable requests are met.
确保客人需求与合理的要求被满足。
贵阳东景希尔顿酒店坐落于贵州省贵阳市观山湖区(烈变国际广场对面),是该区首家希尔顿品牌酒店,已于2020年01月12日开业营业。酒店拥有299间客房,集全日餐厅、中餐厅、大堂吧、行政酒廊,以及泳池、健身中心于一体,并提供900平米大宴会厅和多功能厅等设施设备。 Benefits for Team Member员工福利1. Free Duty Meals 免费工作餐2. Free Team Member Dormitory 免费员工宿舍3. Social Insurance and Housing Fund 社会保险和住房公积金4. Team Member Travel Program 团队成员入住优惠价5. Leave Benefits 假期福利 Public holiday, annual leave, paid medical leave, maternity leave, marriage leave, and etc. 法定节假日、年假、带薪病假、产假及陪产假、婚假等。6. Team Member Awards 团队成员嘉奖7. Team Member Training System 团队成员培训 In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members. 我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会 以及集团内部调动机会。8. Variety of Activities 团队成员活动