招聘Chief Steward 管事部经理_贵阳东景希尔顿酒店招聘信息-最佳东方

Responsibilities/主要工作职责

· Maintain at all times a professional and positive attitude towards his colleagues, and supervisors alike, and behave in accordance to the established hotel rules and employee handbook for him and staff under his supervision. To ensure smooth operation of the department.

时刻保持对于同事和主管等一个专业和积极的态度，依据饭店的规则和员工手册的要求行为举止，确保部门的良好运营。

· Actively seeking verbal feedback from customers and staff at each service period

在服务期间积极收集客人及服务人员的反馈

· Be available to assist on duty in the Restaurant & Bars during any busy days or special events

确认当餐厅或酒吧繁忙或有特殊活动的时间能够提供必要的协助

· Organize equipment for food preparation

作好餐前设备准备和食品的准备工作

· Having detailed knowledge of Departmental Standards

熟悉部门服务标准

· Keep all chinaware, glassware, flatware and hollowware, in a hygienic and clean condition.

保持所有的瓷器、玻璃器具、餐具及不锈钢清洁状态

· Being able to explain the Standards to the team

可以清楚的向其他员工解释服务标准

· Assessing staff performance against Standards

能够按照服务标准对其他员工的表现进行评估

· Monitoring Standards through regular Standards Review checks

通过反复检查，督导服务标准的实施工作

· Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service

针对工作中的不足制定计划，以避免影响对客服务质量

· Implementing and following though improvements identified

针对于工作中的不足采取必要的行动

· Preparing rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc)

制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）

· To describe, assign and delegate duties and authority for the operation of the Stewarding Team at all times

分配，指派，组织授权管事部日常的经营工作

· Planning ahead and ensuring adequate resources are available

预先准备并确保各种经营设施设备的充足

· Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.

有效管理部门运作，为保证服务及管事部的正常运营采取必要的措施

· Ensuring the shift is reviewed and handovers and briefings are carried out

确认每个班次之间做好总结，并与下个班次进行工作交接

· Maintaining in-depth technical knowledge and skills required for the job

确保岗位所需知识的更新

· To establish good communication with the Kitchen team

与厨房的员工建立良好的沟通渠道

· To attend & participate in regular F&B, operational & roster meetings.

参加餐饮部例会

· Representing the needs of the team to others in the hotel

代表团队与酒店的其他部门沟通

· Getting members of the team to work co-operatively with others

促使团队中的成员竭诚合作

· Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.

随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等

· Using key monitors and financial targets to evaluate the department’s performance and make future plans

在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划

· Analyzing financial information that is provided SALT and Payroll System, to assist decision making

通过对客跟踪调查系统及薪金水平进行分析，制定工作计划

· To complete regular financial and operating reports, as required or requested by the Food & Beverage Service Manager.

完成餐饮部经理要求的财务报表及各种日常财务报表。

· Forecasting potential revenues and costs

能够做出收入及成本预算。

· Following company control procedures

遵守酒店的各项财务制度。

· Controlling costs without compromising standards

坚决执行各种成本制度。

· Communicating relevant financial information to the team

与团队成员分享近期财务状况。

· Analyzing and explaining any financial variance against plan

为团队成员解释分析财务计划中的异常情况。

· Set up and maintain the Leave plans for the Department.

制定部门休假计划。

· Understanding the quantity and quality of people needed to operate the department

了解部门正常运转所需要的人员及人员素质。

· Carrying out selection interviews and making effective recruitment decisions

负责面试并进行高效的招聘工作。

· Ensuring the new recruits have all relevant information before commencing employment

保证应聘人员在入职前得到一切相关信息。

· Planning and ensuring departmental orientation is carried out

制定并执行部门入职培训计划。

· Ensuring Standards Training and assessment is carried out

确定标准培训及评估的实施。

· Regularly reviewing individual & team performance against objectives & providing feedback

根据部门目标及反馈，经常性的对员工及团队的表现加以评估。

· Developing and implementing department training plans to meet business needs

为了满足商业需要，制定并实施部门培训计划。

· Reviewing and evaluating all training activities

回顾并评估所有培训活动。

· Carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individuals training needs

根据法律及酒店指南开展年度评估活动，并指出个人发展计划。

· Introduce appropriate Product knowledge courses.

介绍合适的产品知识课程。.

· To participate in traineeship programmers, providing structured training to those people starting careers in the Hospitality industry.

参加培训计划，为培训生制定结构严谨的培训计划，以帮助开展其服务业的职业生涯

· Understanding relevant FSMS legislation & the implications on the operation of the department

了解 FSMS的各项规定，并熟悉其与日常经营中的关系。

· Communicating to the team their responsibilities within FSMS

通过与员工交流使其了解 FSMS规定的责任及义务。

· Ensuring that safe and healthy working practices are implemented at all times

确保所有安全及卫生程序的执行。

· Does any special assignment as assigned by the Executive Sous Chef

没有任何特别的任务指派的行政副总厨

贵阳东景希尔顿酒店坐落于贵州省贵阳市观山湖区（烈变国际广场对面），是该区首家希尔顿品牌酒店，已于2020年01月12日开业营业。酒店拥有299间客房，集全日餐厅、中餐厅、大堂吧、行政酒廊，以及泳池、健身中心于一体，并提供900平米大宴会厅和多功能厅等设施设备。 Benefits for Team Member员工福利1. Free Duty Meals 免费工作餐2. Free Team Member Dormitory 免费员工宿舍3. Social Insurance and Housing Fund 社会保险和住房公积金4. Team Member Travel Program 团队成员入住优惠价5. Leave Benefits 假期福利 Public holiday, annual leave, paid medical leave, maternity leave, marriage leave, and etc. 法定节假日、年假、带薪病假、产假及陪产假、婚假等。6. Team Member Awards 团队成员嘉奖7. Team Member Training System 团队成员培训 In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members. 我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities 团队成员活动