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工作职责:
Job Responsibilities:
1. Complete Hilton University courses and pass the tests.
按时完成希尔顿大学相关课程学习,并确保通过测试。
2.Familiar with hotel product knowledge and activities.
熟悉了解酒店产品知识,以及相关活动。同时对酒店及周边的产品知识具备高度的认知。
3.Maximize room sales and revenue for the hotel, prioritizing up-selling.
实现客房销售和收益的最大化,其中以客房促销最为重要。
4.Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
及时高效的处理来自不同渠道的预定。
5.Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
每天检查到达客人或3-5人的团队,确保客人信息、需求和价格信息正确。
6.Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
履行秘书职责,包括准备信函,维护文件,发送传真,电子邮件等。
7.Always maintain a sales attitude, not losing any sales opportunity in the hotel.
一直保持积极的销售态度,不错失酒店范围内的任何销售机会。
8.Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
发展预订和团队旅游团队,使所有咨询的收益最大化。
9.Make sure all commissions are correct and followed-up on promptly.
确保所有的佣金是正确的,并及时跟进。
10.Carry out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
岗位要求:
Position Qualifications:
1.We are passionate about delivering exceptional guest experience.
自愿全心全意为宾客提供无与伦比的绝佳体验。
2.Ownership: We are owners of our actions and decisions.
勇于为自己的行动负责并敢于做出决定。
3.University graduate.
大学本科及以上。
4.Excellent command of written and spoken in English and Chinese.
具有良好的中英文沟通技巧。
5.Good interpersonal and communication skills.
较强的人际交往能力。
贵阳东景希尔顿酒店坐落于贵州省贵阳市观山湖区(烈变国际广场对面),是该区首家希尔顿品牌酒店,已于2020年01月12日开业营业。酒店拥有299间客房,集全日餐厅、中餐厅、大堂吧、行政酒廊,以及泳池、健身中心于一体,并提供900平米大宴会厅和多功能厅等设施设备。 Benefits for Team Member员工福利1. Free Duty Meals 免费工作餐2. Free Team Member Dormitory 免费员工宿舍3. Social Insurance and Housing Fund 社会保险和住房公积金4. Team Member Travel Program 团队成员入住优惠价5. Leave Benefits 假期福利 Public holiday, annual leave, paid medical leave, maternity leave, marriage leave, and etc. 法定节假日、年假、带薪病假、产假及陪产假、婚假等。6. Team Member Awards 团队成员嘉奖7. Team Member Training System 团队成员培训 In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members. 我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会 以及集团内部调动机会。8. Variety of Activities 团队成员活动