招聘Front Desk Supervisor 前台主管_海南土福湾嘉佩乐度假酒店招聘信息-最佳东方

Position Overview：

职位描述：

TheFront Desk team leader is to ensure the Agent, Front Desk performs their dutiesand oversee daily operations confidently and proficiently. Provide supporttowards the Front Desk Manager in communicating operation and administration tothe team and diligently conduct trainings to continuously strive forperfections in from guest arrival till departure.

前台主管要确保前台接待履行他们的工作职责并且自信熟练地全面监督日常运营。为前台经理在管理团队运营沟通和行政方面给予大力支持，用心地持续组织培训，致力于为从客人的到达到离开创造完美体验。

The Role：

岗位职责

Initiates guest interaction and proactively seek feedback to personalize service.
积极主动与客人互动，寻求反馈从而提供个性化服务
Ensures Resort’s Policies and Procedures are adhered to.
确保遵循度假酒店的政策和程序
Keeps informed of all details such as activities, promotions, site visits, VIPs arriving pertaining to the Resort.
要保证对酒店相关信息的实时更新，比如活动、促销、实地考察、VIP到达
Oversee the daily room assignment.
监督每日客房分配
Oversee all group billing arrangements.
监督所有团队账单的准备
Ensure guest information must be keyed into Opera and PSB system.
确保客人信息必须要输入Opera系统和公安系统
Handle OPERA PMS contingency.
处理Opera系统的意外事故
Check guest outstanding balance and report to manager if any.
检查客人未结账单，若有则要上报给经理

Verify all rebate forms and submit to Duty Manager.

核实所有减免表格并提交给值班经理
Performs the other tasks assigned by Front Desk Manger whenever necessary.
做好前台经理交代的其他工作

Talent Profile：

任职资格：

Good presentation and communication skills.

良好的展示及沟通技巧

Good organization skills.

良好的组织技巧

English Fluent in both writing and speaking.

流利的英语说、写能力

Familiar with Microsoft Office: Word, Excel, PowerPoint.

熟悉微软办公自动化软件，Word, Excel, PowerPoint

High energy level with presentation skills.

具备优秀展示技巧

Basic Resort knowledge.

掌握基本酒店产品知识

Basic Training Skills.

基本培训技巧

ABOUT CAPELLA HOTELS AND RESORTS关于嘉佩乐酒店及度假村：‍The Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Hanoi, Shanghai, and Hainan. Future openings include exciting destinations such as Taipei, Kyoto, Riyadh, Nanjing, Shenzhen and South Korea. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named the Best Hotel Brand in the Travel + Leisure ‘World’s Best Awards’ for 2023 and 2024. Capella Bangkok and Capella Singapore earned the distinction of being included in The World’s 50 Best Hotels in 2023 and 2024, with Capella Bangkok named The World’s Best Hotel and Asia’s Best Hotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visitcapellahotels.com嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、上海、海南土福湾等目的地的7家奢华度假酒店。计划即将于南京、深圳、台北、京都、利雅得、韩国等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel+ Leisure杂志美国版 2023 及2024 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店和新加坡嘉佩乐酒店荣登 2023 年及 2024年的全球 50 Best酒店榜单，其中曼谷嘉佩乐酒店在 2024年荣膺全球酒店榜单和亚洲酒店榜单的榜首。嘉佩乐酒店及度假村是全球酒店联盟 DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过100 个国家的 40 家奢华酒店品牌。更多详情，敬请登录www.capellahotels.com.cn。