• 带薪年假
• 包吃包住
• 英语培训
• 员工奖励认可
• 个人职业发展
• 酒店交叉培训
• 员工生日礼物
• 员工穿梭巴士
• 五险一金
• 岗位晋升

Job Title:Communication Supervisor
职位：总机主管
Department: Front Office
部门：前厅部
Reports to: Communication Manager
汇报对象：总机经理
Position level: Supervisor
职位级别：主管

Position Overview
职位概况
Supervise Communications Agents on performance standards and telephone manners. Proactive in identifying opportunities to blow away our guests
领导总机接线员按照标准和电话礼仪的要求完成工作。积极主动地把握机会为客人制造意外惊喜

The Role
岗位职责

Supervise all Communications agents answer the phone according to the brand standard.
根据品牌标准指导所有总机接线员应答客人的来电
Check and update all Resort information in Communications.
每日检查并更新总机的相关信息
Daily meeting and testing of product knowledge to ensure all Communications agents are knowledgeable on Resort facilities and promotions.
每日例行检查所有接线员的酒店产品知识的掌握程度，并确保所有人了解酒店的设施和产品促销活动
Daily check wakeup call request and ensure all requests are fulfilled.
每天查看叫醒服务的需求并确保所有的客人需求安排就位
Be fully aware of the functioning procedure of all switchboard equipment.
完全掌握接线设备的运行程序和状态
Be knowledgeable of In-Room Dining menu, proficiently take orders and make recommendations.
熟悉客房送餐的菜单，能够熟练地为客人点单并推荐菜品
Handle the guests feedback and ask for help from senior managers if needed.
处理客人的反馈意见，如若需要则要向上级需求帮助

Talent Profile
学历要求

College and above大专或以上学历

Work Experience
工作经验

Approximately 2-3 years’ experience as Supervisor / Line Colleague
要求约2-3年的相关主管或从业的工作经验

Skills Set
技能要求

Good presentation and communication skills.
良好的展示及沟通技巧
Good organization skills.
良好的组织技巧
English Fluent in both writing and speaking.
流利的英语说、写能力
Familiar with Microsoft Office: Word, Excel, PowerPoint.
熟悉微软办公自动化软件，Word, Excel, PowerPoint
High energy level with presentation skills.
具备优秀展示技巧
Basic Resort knowledge.
掌握基本酒店产品知识
Basic Training Skills.

Capella Tufu Bay, Hainan sets a new standard for luxury beachfront resorts in ChinaInspired by the ancient Maritime Silk Road, it offers luxury and privacyJean-michel Gathy and Bill Bensley's "Masterpiece of art"海南土福湾嘉佩乐度假酒店为中国奢华海滨度假酒店树立全新水准以古代海上丝绸之路为灵感呈献奢华私属谧境Jean-Michel Gathy和Bill Bensley两位设计大师联袂呈现的“艺术杰作”With the promise of "setting a new standard for China's luxury seaside resorts", Capella Tufu Bay,Hainan and Spa USES the ancient Maritime Silk Road as inspiration and unique creativity to create a private setting for its guests.秉承“为中国奢华海滨度假酒店树立全新水准”的承诺，海南土福湾嘉佩乐度假酒店以古代海上丝绸之路为灵感，以独特的创意巧思为宾客打造出一处私属谧境。Capella Tufu Bay,Hainan is the "masterpiece" of the world's top architect Jean-Michel Gathy and garden master Bill Bensley. Its architectural design from the ancient maritime silk road the legend of the past for inspiration, from packaging design to the dining experience, from the landscape layout to the menu design, from entertainment to the spa experience, the design of the hotel and the place of all the magnificent history of the ancient maritime silk road, lead the guests to open a "special maritime silk road tour".海南土福湾嘉佩乐度假酒店是由世界顶级建筑设计师Jean-Michel Gathy及园林造景大师Bill Bensley联袂呈现的“艺术杰作”。其建筑设计自古代海上丝绸之路的传奇往昔汲取灵感，从装潢设计到美食体验，从景观布局到菜单设计，从娱乐活动到水疗体验，酒店的设计所及之处无不将古代海上丝路的辉煌历史娓娓道来，带领宾客开启一场“非凡无比的海上丝路之旅”。地点：海南省陵水县英州镇土福湾度假区员工通道注意事项：请携带个人身份证原件。交通工具：可提前联系人力资源部乘坐酒店员工班车，班车停靠站在三亚市区内或林旺安置小区。