• 带薪年假
• 包吃包住
• 英语培训
• 员工奖励认可
• 个人职业发展
• 酒店交叉培训
• 员工生日礼物
• 员工穿梭巴士
• 五险一金
• 岗位晋升

Job Title: Concierge Team Leader
岗位名称：礼宾部主管
Department:Front Office
部门：前厅部
Reports to:Chief Concierge
汇报对象：礼宾司
Position Level: Supervisor
职位级别：员工


The Role:
岗位职责

Supervise the behavior of Concierge Agents and Chauffeurs according to the process and procedures set.
根据已制定的工作程序标准指导礼宾员和司机们的行为表现
Oversee lobby and driveway operations, being supportive to ensure proper order of above areas.
监管大堂和行车道的运营工作，为保证以上区域的通畅无阻提供大力支持
Knowledgeable on city information and update colleagues frequently.
对城市的信息了如指掌并经常给同事更新最新讯息
Aware of safety and security issues and report to managers.
了解安全相关的事件并报告给经理
Handle and store guests' luggage in a secured and organized way.
用心对待客人的行李，存放的时候注意安全并有序
Responsible for managing guest transportation.
负责管理客人用车
Responsible for guest valet park and buggy service.
负责代客泊车和电瓶车服务
Take ownership of resort equipment, such as luggage trolley, vehicles.
爱护酒店设施设备，如行李推车、车辆
Maintain the Golden Key Association information back up and supporting source.
维护并备份金钥匙协会信息和配套源
Maintain a strong relationship with the other properties.
与其他酒店保持良好的关系

Talent Profile 
学历要求

College degree and above大专及以上学历

Skills Set
技能要求

Good presentation and communication skills.
良好的展示及沟通技巧
Good organization skills.
良好的组织技巧
Proficient in Mandarin and basic English
熟练的普通话和基本英文
Familiar with Microsoft Office: Word, Excel, PowerPoint.
熟悉微软办公自动化软件，Word, Excel, PowerPoint
High energy level with presentation skills.
具备优秀展示技巧
Basic Resort knowledge.
掌握基本酒店产品知识
Basic Training Skills.
基本培训技巧                         

Capella Tufu Bay,Hainan sets a new standard for luxury beachfront resorts in ChinaInspired by the ancient Maritime Silk Road, it offers luxury and privacyJean-michel Gathy and Bill Bensley's "Masterpiece of art"海南土福湾嘉佩乐度假酒店为中国奢华海滨度假酒店树立全新水准以古代海上丝绸之路为灵感呈献奢华私属谧境Jean-Michel Gathy和Bill Bensley两位设计大师联袂呈现的“艺术杰作”With the promise of "setting a new standard for China's luxury seaside resorts", Capella Tufu Bay,Hainan and Spa USES the ancient Maritime Silk Road as inspiration and unique creativity to create a private setting for its guests.秉承“为中国奢华海滨度假酒店树立全新水准”的承诺，海南土福湾嘉佩乐度假酒店以古代海上丝绸之路为灵感，以独特的创意巧思为宾客打造出一处私属谧境。Capella Tufu Bay,Hainan is the "masterpiece" of the world's top architect Jean-Michel Gathy and garden master Bill Bensley. Its architectural design from the ancient maritime silk road the legend of the past for inspiration, from packaging design to the dining experience, from the landscape layout to the menu design, from entertainment to the spa experience, the design of the hotel and the place of all the magnificent history of the ancient maritime silk road, lead the guests to open a "special maritime silk road tour".海南土福湾嘉佩乐度假酒店是由世界顶级建筑设计师Jean-Michel Gathy及园林造景大师Bill Bensley联袂呈现的“艺术杰作”。其建筑设计自古代海上丝绸之路的传奇往昔汲取灵感，从装潢设计到美食体验，从景观布局到菜单设计，从娱乐活动到水疗体验，酒店的设计所及之处无不将古代海上丝路的辉煌历史娓娓道来，带领宾客开启一场“非凡无比的海上丝路之旅”。地点：海南省陵水县英州镇土福湾度假区员工通道注意事项：请携带个人身份证原件。交通工具：可提前联系人力资源部乘坐酒店员工班车，班车停靠站在三亚市区内或林旺安置小区。