• 带薪年假
• 包吃包住
• 英语培训
• 员工奖励认可
• 个人职业发展
• 酒店交叉培训
• 员工生日礼物
• 员工穿梭巴士
• 五险一金
• 岗位晋升

Job Title: Speciality Restaurant Supervisor
职位：特色餐厅主管
Department: Food&Beverage
部门：餐饮部
Reports to: Speciality Restaurant Manager
汇报对象：特色餐厅经理
Position level: Supervisor
职位级别：主管

Position Overview
职位概况

The Food & Beverage supervisor’s
main responsibility is to promote team work and developing loyalty people by
leading, supporting and coaching all service colleagues during preparation, service
and after service. They represent the restaurant, the Resort and Capella Hotel
brand and must be impeccably groomed with good posture and competent communications
skills. The supervisor shall not only know the products and services the
restaurant provides but also shall be able to answer any question the guest may
have about other restaurants and the Resort. 




餐饮部主管的主要职责是促进团队合作并培养有激情的员工，通过引导，支持及辅导所有的服务成员在准备，服务过程中及服务过后如何让客人感到惊喜。他们代表着餐厅及酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。
这个职位不仅要了解餐厅的产品及服务知识，还要为宾客提出的所有问题竭尽全力的提供帮助。

The Role
岗位职责

1.    Is a passionate leader with a Can Do attitude, which gets respect by
knowledge, guidance and fairness? A leader which service colleagues look up and
practices an open-door policy to all colleague
富有激情的主管秉持着可以做到的态度，通过专业知识，指导和公平公正收到尊重。受到同事的尊敬并对所有的同事都敞开心扉。
2.    Ensures that all colleagues are assigned to service stations, have
sufficient equipment and supplies and that tables in the restaurant are clean,
well maintained and properly set up according to the meal period set up at all
times
确保给所有同事分配好服务区域，有足够设备和物品使用，始终保持餐厅餐桌干净整洁并根据相应餐段进行摆台
3.    Supports and coaches service attendants in serving food and beverage to
guest according to prescribed service standards and procedures of restaurant
service with emphasis on quality, speed, accuracy and attention
根据既定的服务标准，支持和训练服务人员如何服务食物和酒水以及餐厅服务流程，重点强调质量，速度，准确性及将所有细节精益求精
4.    Is fully proficient on the Point of Sale system (POS), Restaurant
Reservation procedures
精通使用POS系统和餐厅预订系统
5.    Checks the cleanliness and maintenance of equipment, fixtures, storage
and service area and menus in the restaurant assigned and acts if rectification
is necessary
检查及维护所分配区域餐厅设备，固定装置，仓库，服务区域及菜单的是否整洁，如有需要应及时修正
6.    Knowledgeable on all food and beverage menus of the restaurant
including buffet 
熟悉所有餐厅的菜单及酒水单，包括自助餐
7.    Initiates guest interaction through seeking feedback in order to
personalize service
与客人互动，寻求客人反馈从而为客人制定个性化服务
8.    Takes accurate orders for all guests according to the given standard
and practices suggestive selling to boost restaurant sales and checks the
status of all orders and ensures that they are delivered within designated
timelines
根据既定标准为客人准确的点单，练习进阶销售来增加餐厅收入，检查所有点单的状态，确保所有点单都按时上菜
9.    Keeping the Assistant Manager updated on the challenges, orders, guest
satisfaction, guest preferences and special requests.
确保副经理接收到最新的餐厅及宾客信息，包括困难，订单, 客人满意度，宾客喜好及特殊需求
10.  Performs the other tasks assigned by the Assistant Manager whenever
necessary






































完成副经理分配的其他任务

Talent Profile
学历要求

College and above大专或以上学历

Work Experience
工作经验
 Approximately 2-3 years’ experience as Captain / Supervisor
 2-3年及以上领班或主管相关岗位工作经验

Skills Set
技能要求

Grooming 仪容仪表: All employees must maintain a neat, clean and well groomed appearance (specific
standards available). 所有员工必须保持整洁干净的形象。


Other 其他: Additional language ability preferred. 具有其他语言能力将优先考虑。

ABOUT CAPELLA HOTELS AND RESORTS关于嘉佩乐酒店及度假村：‍The Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taibei, Macau, Shanghai, and Hainan. Future openings include exciting destinations such as Kyoto, Riyadh, Nanjing, Shenzhen ,Florence and South Korea. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named the Best Hotel Brand in the Travel + Leisure ‘World’s Best Awards’ for 2023 and 2024. Capella Bangkok and Capella Singapore earned the distinction of being included in The World’s 50 Best Hotels in 2023 and 2024, with Capella Bangkok named The World’s Best Hotel and Asia’s Best Hotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visitcapellahotels.com嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的9家奢华度假酒店。计划即将于南京、深圳、京都、利雅得、首尔、南京、深圳、佛罗伦萨、韩国等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel+ Leisure杂志美国版 2023 及2024 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店和新加坡嘉佩乐酒店荣登 2023 年及 2024年的全球 50 Best酒店榜单，其中曼谷嘉佩乐酒店在 2024年荣膺全球酒店榜单和亚洲酒店榜单的榜首，其Côte by Mauro Colagreco 餐厅摘得了 2025 泰 国米其林餐厅指南二星荣誉。嘉佩乐酒店及度假村是全球酒店联盟 DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过100 个国家的 40 家奢华酒店品牌。更多详情，敬请登录www.capellahotels.com.cn。