Reservations Agent 预订员
3.5千-3.5千
停止招聘
发布于 03-19
Reservations Agent 预订员
3.5千-3.5千
三亚 | 经验不限 | 大专 | 招1人
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职位描述

Position Overview:

职位描述:

Maximize rooms sales and Resort revenue in association with Sales and Marketing through Inventory Control and other revenue generating departments to meet or exceed the budgeted segment room revenue and occupancy for the Resort while delivering customer service in line with Capella brand standards; maximize the team productivity through the use of multiple skill e.g. telephone communication skill and Reservation System and scheduling to meet the financial goals of the business as well as the expectations of Residents. Maximize sales opportunities and grow business share from domestic, national and international leisure business by cross selling for Capella.

通过与市场销售部以及其他创收部门的合作将客房销售和酒店收益最大化,使其达到并超过预期,同时向客人提供符合嘉佩乐的品牌标准的服务;通过多种工作技能使团队产量最大化,例如:电话沟通技巧,预订系统,从而满足业务和财务目标。 通过交叉销售嘉佩乐的所有酒店增加销售机会,并扩张国内和国际的市场份额。


The Role:

岗位职责


1.    Administer the loading of all new rates into the relevant reservation systems, including testing and deployment.

将所有新价格输入相关预订系统,包括测试和实施。

2.    Leverage the communication with Rooms on checking room-type availability to maximize rooms sales, yield and average room rate through upselling and other inventory and rate management initiatives.

与房务部沟通并检查可售房型,从而将客房销量最大化,并通过增销平衡和管控房价。

3.    Reinforce the processing of individual and group reservations, rooming lists, waitlists and other reservations according to the Resort Policies and Procedures.

根据酒店政策和操作程序处理散客预订、团队预订、分房表、等待清单以及其他预订。

4.    Ensure the proper handling of all overbooking situations and waitlisted business, working closely with the relevant departments.

确保正确处理超售和等待业务的情况,并和相关部门紧密合作。

5.    Manage and enhance detailed knowledge of Opera System; ensure database if professionally managed and kept up to date.

管理并加强对Opera系统的了解;确保能够专业地管理并及时更新数据库。



Talent Profile:

任职资格:


Education 学历: High School and above高中学历及以上

Experience 经验: Approximately 1year experience or newly graduate from university 约1年的工作经验,或应届毕业生

Licenses or certificates证书: No special licenses required. 不需要特别证书

Grooming 仪容仪表: I present a professional image according to established standards根据标准要求展示专业形象

其他要求
国际联号工作经历:优先
语言能力:英语-良好 中国普通话-熟练
计算机能力:熟练
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公司地址
中国海南省陵水县英州镇土福湾度假区
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卓越雇主
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Capella Tufu Bay,Hainan sets a new standard for luxury beachfront resorts in ChinaInspired by the ancient Maritime Silk Road, it offers luxury and privacyJean-michel Gathy and Bill Bensley's "Masterpiece of art"海南土福湾嘉佩乐度假酒店为中国奢华海滨度假酒店树立全新水准以古代海上丝绸之路为灵感呈献奢华私属谧境Jean-Michel Gathy和Bill Bensley两位设计大师联袂呈现的“艺术杰作”With the promise of "setting a new standard for China's luxury seaside resorts", Capella Tufu Bay,Hainan and Spa USES the ancient Maritime Silk Road as inspiration and unique creativity to create a private setting for its guests.秉承“为中国奢华海滨度假酒店树立全新水准”的承诺,海南土福湾嘉佩乐度假酒店以古代海上丝绸之路为灵感,以独特的创意巧思为宾客打造出一处私属谧境。Capella Tufu Bay,Hainan is the "masterpiece" of the world's top architect Jean-Michel Gathy and garden master Bill Bensley. Its architectural design from the ancient maritime silk road the legend of the past for inspiration, from packaging design to the dining experience, from the landscape layout to the menu design, from entertainment to the spa experience, the design of the hotel and the place of all the magnificent history of the ancient maritime silk road, lead the guests to open a "special maritime silk road tour".海南土福湾嘉佩乐度假酒店是由世界顶级建筑设计师Jean-Michel Gathy及园林造景大师Bill Bensley联袂呈现的“艺术杰作”。其建筑设计自古代海上丝绸之路的传奇往昔汲取灵感,从装潢设计到美食体验,从景观布局到菜单设计,从娱乐活动到水疗体验,酒店的设计所及之处无不将古代海上丝路的辉煌历史娓娓道来,带领宾客开启一场“非凡无比的海上丝路之旅”。地点:海南省陵水县英州镇土福湾度假区员工通道注意事项:请携带个人身份证原件。交通工具:可提前联系人力资源部乘坐酒店员工班车,班车停靠站在三亚市区内或林旺安置小区。
中国海南省陵水县英州镇土福湾度假区
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