招聘Agent, Front Desk 前台接待_海南葛洲坝实业有限公司嘉佩乐度假酒店招聘信息-最佳东方

Position Overview

Responsibility is to efficiently check-in and check-out Resort guests with accordance to the Resort’s standard. They represent the Front of the House and must be impeccably groomed with good posture and competent communication skills. They are knowledgeable of the facilities and services provided and able to answer any guest questions

主要工作职责就是根据酒店的标准高效率地为客人办理入住和退房手续。因为他们代表着前台的形象，所以言谈举止和仪容仪表都要做到优雅大方无可挑剔，而且要有出色的沟通表达能力。他们对酒店提供的设施设备和服务了如指掌，能够解决客人提出的所有问题。

The Role

Provides personalized and efficient check-in and check-out service

为客人提供个性化而又便捷的办理入住和退房服务

Ensure accuracy of guest billing

确保账单准确无误

Adhere to all cashiering procedures

遵循所有收银规程

All guest information must be keyed into Opera and PSB system

所有客人的信息都要输入到Opera系统和公安系统

Communicate all changes in room assignment

房间的分配上若有任何变动都要及时沟通

Takes ownership of guest feedback

对于客人的意见反馈要认真对待

Assist Communications with switchboard duties of night shift

夜班要协助总机值班工作

Assists with Reservations call after their office hours. Record and follow up any details

协助预定部在其工作时间之外接听预定电话，记录并跟进细节

Assists all departments in obtaining appropriate information regarding groups, inventory and guest information

协助其他部门获得涉及到团队信息，客房盘点及客人等信息

Keeps themselves informed of all details such as activities, promotions, site visits, VIPs arriving pertaining to the Resort,

要保证对酒店的相关信息如活动、促销、实地考察、VIP到达等保持实时更新

Talent Profile

学历要求

College degree or above

大专及以上学历

Skills Set

技能要求

Good presentation and communication skills.

良好的展示及沟通技巧

Good organization skills.

良好的组织技巧

English Fluent in both writing and speaking.

流利的英语说、写能力

Familiar with Microsoft Office: Word, Excel, PowerPoint.

熟悉微软办公自动化软件，Word, Excel, PowerPoint

High energy level with presentation skills.

具备优秀展示技巧

Basic Resort knowledge.

掌握基本酒店产品知识

Capella Tufu Bay,Hainan sets a new standard for luxury beachfront resorts in ChinaInspired by the ancient Maritime Silk Road, it offers luxury and privacyJean-michel Gathy and Bill Bensley's "Masterpiece of art"海南土福湾嘉佩乐度假酒店为中国奢华海滨度假酒店树立全新水准以古代海上丝绸之路为灵感呈献奢华私属谧境Jean-Michel Gathy和Bill Bensley两位设计大师联袂呈现的“艺术杰作”With the promise of "setting a new standard for China's luxury seaside resorts", Capella Tufu Bay,Hainan and Spa USES the ancient Maritime Silk Road as inspiration and unique creativity to create a private setting for its guests.秉承“为中国奢华海滨度假酒店树立全新水准”的承诺，海南土福湾嘉佩乐度假酒店以古代海上丝绸之路为灵感，以独特的创意巧思为宾客打造出一处私属谧境。Capella Tufu Bay,Hainan is the "masterpiece" of the world's top architect Jean-Michel Gathy and garden master Bill Bensley. Its architectural design from the ancient maritime silk road the legend of the past for inspiration, from packaging design to the dining experience, from the landscape layout to the menu design, from entertainment to the spa experience, the design of the hotel and the place of all the magnificent history of the ancient maritime silk road, lead the guests to open a "special maritime silk road tour".海南土福湾嘉佩乐度假酒店是由世界顶级建筑设计师Jean-Michel Gathy及园林造景大师Bill Bensley联袂呈现的“艺术杰作”。其建筑设计自古代海上丝绸之路的传奇往昔汲取灵感，从装潢设计到美食体验，从景观布局到菜单设计，从娱乐活动到水疗体验，酒店的设计所及之处无不将古代海上丝路的辉煌历史娓娓道来，带领宾客开启一场“非凡无比的海上丝路之旅”。地点：海南省陵水县英州镇土福湾度假区员工通道注意事项：请携带个人身份证原件。交通工具：可提前联系人力资源部乘坐酒店员工班车，班车停靠站在三亚市区内或林旺安置小区。