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1. Considerable skill in the use of calculator to perform moderately complex calculations without error .
2. Ability to read, Listen and communicate effectively in English, both verbally and in writing.
3. Ability to access and accurately input information using a moderately complex computer system.
1. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
2. Interpersonal skills to provide overall guest satisfaction.
3. Ability to work under pressure and deal with stressful situations during busy periods.
1. 熟练操作酒店电脑系统; 擅长于处理宾客关系，能有效快速的应对处理各种问题。