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Be responsible for the VIP C/I. support supervising the daily operation
负责接待所有入住行政楼层的客人,协助主管完成日常管理。
Knowledge of all hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities.
对酒店资讯有完整的了解,如:整个酒店的特色,服务,各场所营业时间。所有房型,房号,房间布局,家具陈设,摆放位置。所有房价,打包价,促销价。每日房数,预期到店数,预期离店数 任何一天的可卖房。团队的每日活动安排。
2. Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
了解并遵循酒店及部门的各项规章制度。
3. Meet with supervisor to review daily assignments and priorities
跟要下班的同事一起回顾当天的营业状况并跟进好相关事宜
4. Access all function of computer system according to established procedures and standards, special requests/arrangements.
依照已有的标准流程使用所有的电脑操作系统.
Promote positive guest relations to all individuals approaching the Executive Floor Reception.
跟所有接洽过的客人建立积极的宾客关系。
6. Accommodate all requests for information in a congenial manner.
礼貌的为他人提供所需要的信息。
7. Process all guest check-ins according to established hotel requirements:
依照酒店制定的要求为客人办理登记入住。
8. Provides warm welcome, and anticipation of guest needs throughout their stay, and farewell.
提供热情欢迎,客人在住期间预知客人需求,送别客人。
9. Offer detailed information on the voice mail system to callers and guests wishing to leave message.
为来电者提供语音信息系统的详尽信息或留言服务。
10. Pre-register designated guests and prepares key packets.
为预到的客人准备登记入住表及房卡。
11. Maintaining inventory and tracking of all equipment.
维护库存并留意所有设施设备。
12. Communicate pertinent guest information to designated
跟相关人员沟通客人信息。
13. Process all check-outs according to established hotel requirements.
按照酒店规定办理所有的退房手续。
About Wyndham Grand Plaza Royale Huayu Chongqing Hotel is conveniently located next to the Chongqing North Railway Station and just 18 kilometers away from Chongqing Jiangbei International Airport. 262 elegant guestrooms and suites start from 37sqm. Every room features a luxurious bed with a choice of pillows as well as premium bathroom amenities and a separate bathtub. All rooms and public area shave high-speed WIFI coverage. A Chinese restaurant, All-day Dining restaurant, 118 Restaurant and Lobby Bar offer a range of unique dining experiences. Seven well-equipped conference rooms including the 900sqm Wyndham Grand Ballroom can be tailored to create events of different sizes. It’s the perfect place to create long-lasting memories for your business, conference or leisure trip.大中华酒店有限公司旗下温德姆至尊豪廷与华宇集团首度合作,倾力打造重庆华宇温德姆至尊豪廷大酒店。酒店地理位置优越,交通便利,紧邻重庆火车北站,至重庆江北国际机场仅18公里便捷可达。酒店拥有262间精致舒适的客房及套房,每间客房均配有宽敞独立的卫生间、舒适的客床,客房和酒店公共区域均有免费无线网络覆盖,为宾客提供迅捷的网上冲浪体验。三间餐厅中餐厅、全日制餐厅、118餐厅和一个大堂酒吧能满足宾客对美食的无限期许。面积900平方米的温德姆宴会厅配套先进,另有6间面积不等的多功能厅可容纳30人至200人不等,适合各种规模的商务会议。带上家人和亲友,体验豪华与舒适、宾至如归的难忘之旅。华宇集团成立于1995年,是以房地产为主,集地产集团、商业集团、金控集团、建设集团、物业服务为一体的大型多元化综合性城市运营集团。华宇集团20年来,荣膺中国驰名商标、中国建行AAA级信用企业、中国房地产诚信企业、中国房地产100强企业、中国民营企业500强、中国服务业500强企业,具有国家壹级房地产开发资质、壹级建筑施工资质、壹级物业服务资质,是中国房地产业协会副会长单位、中国物业管理协会副会长单位。