• 雅高内部调动
• 雅高学院培训
• 岗位晋升
• 技能培训
• 具竞争力福利
• 完善的制度等
• 缴纳医社保
• 带薪年假

1.To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
2.To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
3.Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。
4.Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
确保所有客人的询问和要求能够得到及时、热情、友好的帮助。
5.To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
确保为所有的电话查询提供有关饭店服务和设施的简要信息。
6.Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and other Departments.
负责确保同所有员工，区域和其他部门保持良好的沟通。
7.Ensure that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors.
确保非常清楚酒店为客人和来访者所提供的服务和设施。 
8.Ensure that the Front Desk area is not left unattended at any time whilst on duty.
在当班时要保证前台接待任何时候不会空岗。
9.To be completely aware of the Fire and Emergency procedures of hotel, and the Front Desk’s responsibilities in an emergency.
了解酒店的消防和安全程序，并要负责前台的安全。
10.Maintain and be aware of the importance of guest recognition.
要知道识别客人的重要性。
11.Ensure that you as Reception Manager for Pullman Shanghai South have a comprehensive knowledge of Shanghai and what is happening within the city at all times, and to ensure that all guest and callers inquiries are met with prompt, informative yet friendly solutions.
作为酒店的前台接待经理，要对上海有广泛的了解并要了解城市中所发生的事情。要确保快捷，友好地解答所有打电话的人或者客人的询问。
12.Responsible for adhering to the Rules and Regulations of hotel as set down in the Staff Handbook.
遵守饭店的店规店纪和员工手册。
13.Review and follow ups for matters reported in the Front Desk’s logbook.
要检查和落实前台记录本上的事情。
14.Check the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.
检查每日预抵客人表、重要贵宾、回头客和散客的预计抵达表。
15.Direct and supervise the Receptionist in guests registration in terms of room assignments and allocation.
直接管理前台接待员的工作，为客人登记、分配房间等。
16.Ensure that the pre-printed Registration Cards are checked against the Arrival List to determine that all reserved rooms have pre-registered cards.
通过预抵客人表检查所有预先打印出的登记单，以确保所有的预订房间都已经事先做了登记。
17.Check all Registration Cards and ensure that all repeat guests have the relevant information filled in accordingly for more efficient rooming of guests.
检查所有回头客的登记单以确保所填写的相关资料是客人登记入住所必需的。
18.To be responsible for the preparation of all the necessary materials for check-in (i.e.
Registration, welcome folder, keys etc.) for VIPs, pre-registered guests and groups before their arrival.
要负责准备客人登记入住时所需要的物品(例如:登记单、欢迎卡、钥匙等)，为重要客人，团队抵达前事先做登记。
19.Check through all actual arrivals for the day to ensure that all relevant information has been keyed in accordingly by the Receptionist. Does follow up on guest’s billing instructions.
检查当日实际抵达的客人表，以确保接待员已经将所有的相关资料输入了电脑。落实客人的帐务。

To acquire, through training provided, a thorough working knowledge of the following;
通过培训，要获得以下工作知识:
1.OPERA---饭店的办公电脑系统
2.JinGui PSB --- 金硅旅客输入系统
3.E-PAY --- 雅高忠诚项目管理系统

Pullman Shishi Mattison is invested and built by Hongkong Wang Jen Sen Holiding and managed by Accor. It is a high-end hotel brand subordinate to Accor.The hotel is located in the centre business district of Shishi City, the famous Chinese Clothing City and the Hometown of Overseas,and 15 minutes drive to the Quanzhou Jinjiang International Airport. It is the first International Hotel in the city and part of a commercial development,which includes serviced apartment, office building and shopping centre, the hotel features 254 rooms and suites, an executive lounge, spa, gym, swimming pool, 3 restaurants, lobby lounge, 8 meeting rooms and a 1800 sq. m pillarless grand ballroom. 石狮明昇铂尔曼酒店是香港王氏仁森机构投资兴建，委托法国雅高酒店管理集团全权管理，为雅高集团旗下的高端酒店品牌---铂尔曼“PULLMAN”。 酒店位于中国服装名城、著名侨乡-石狮市商务中心区，距泉州晋江国际机场15分钟车程，是石狮市第一家国际性五星品牌酒店。 酒店包括酒店式公寓、写字楼和购物中心、252间客房/套房、 1间行政酒廊、 水疗中心、健身房、游泳池、3个餐厅、大堂酒廊、8个会议室和1个总面积达1800平方米的PILLARLESS大宴会厅。 To find out more about our full range of benefits, or if there’s something you’d particularly To find out more aboutour full range of benefits, or if there’s something you’d particularly likethat we’re not yet offering, please speak to a member of the Talent and Cultures Team.如您想更加详细地了解人才福利项目，或者其中有些项目您没有享受到，您可以直接与人才与文化部联系。We provide Socialinsurance, two days off per week and paid annual leave etc.● 我们为您提供社会保险（五险）、带薪年假等。We provide competitive pay and benefitpackage.● 我们提供有竞争力的薪酬和福利.We reward the value you add to the hotel● 我们认可有贡献价值的个人和团队.We support your work life balance ● 我们将帮助您拥有工作和生活的平衡.We care about you and your workingenvironment ● 我们关心您和您的工作环境.简历投递：hrs@pullmanshishi.com联系人：（合则约见）