1. To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers.
始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求.
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响.
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩.
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
对改变的要求能够灵活,快速并积极响应,包括要求的任何任务.
5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点.
6. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
提供意见和建议,以提高酒店的运营/环境程序.
7. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
积极推销酒店的服务和设施给客人和酒店的供应商.
8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
执行所有义务和责任以确保工作中自身和他人安全.
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