• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 人性化管理

Duties 工作任务:
协助预定部经理管理部门内部工作，确保预定的精准度，以预见性的销售技巧使客房销售获得更大的效益。
Responsibility   主要职责:  
Responsible      for deputizing the Reservation Manager, ensuring the maximization of room      revenue and profit and maintaining a consistently high standard of customer      service within the department.
协助预定部经理获得最大化客房收益，保持一贯高标准的对客服务。
Assists in      supervising, training, co-ordination and directing all aspects of      Reservation Department.
协助部门进行内部管理、培训，对部门内部的各个方面进行协调和指导。
Ensures      implementation of all instructions coming from Reservation Manager.
确保预定部经理下达的各项指令顺利执行。
Ensures a      consistent high standard of presentation is maintained for both the      department and its personnel.
确保部门成员保持一贯高标准的工作态度。
Maximize room      sales and revenue for the hotel. UP selling belongs to highest priority.
最大限度销售酒店的客房获得收益，尽可能向客人销售更好的房型。
Ensure a sales      attitude is adopted at all times and maintain and awareness of all sales      opportunities within the hotel.
确保随时采取销售的态度，保持对酒店任何销售机会的意识。
Assists in the      preparation of statistical, performance and forecast reports as required      to facilitate annual budget preparation.
在准备统计、业绩和预测报告中予以协助，为年度预算作铺垫。
Check next few days’ arrival and communicate them to the reservations team.
检查后几天的预定并与部门成员进行交流和沟通。
Check Peaks and Danger days on a weekly basis and advise      the Reservation Manager of any changes or trends relating to business.
以周为基础检查高峰和危险的时日，并将任何有关业务的变更或趋势告知预定部经理。
Ensure all      refused business is recorded with reasons for refusal.
确保所有被拒绝的业务及拒绝的原因都被记录在案。
Adhere to all      company credit policies to ensure that all revenue expected will be      received.
              坚持对所有公司的信贷政策，以确保收到所有的预计收入。
Assist      Reservation Manager to pre-set availability and rate controls both in OnQ      system.
协助预定部经理在OnQ系统中进行房态预设和价格控制。
Ensure a high      level of produce knowledge of the hotel and local area.
确保自身对酒店产品及当地情况有很深的了解。
Assist      Reservation Manager to maintain and update guest history and marketing      database as laid down in the reservations procedures.
协助预定部经理按照预定程序保持和更新客史和市场数据库。
Ensure a high      level of customer service is consistently maintained.
确保提供一贯高标准的对客服务。
Assist      Reservation Manager to ensure that a consistent and high level of team      orientation and training is provided.
协助预定部经理确保提供一致和高水平的团队指导和培训。
Encourage      reservation team member to up-sell Executive rooms and Suites, maximizing      the up-selling revenue.
鼓励团队成员销售行政客房和套房，最大化的提高收入。
Observe and      evaluate team member on a regular basis and assist them in any way      possible.
对团队成员进行定期评估和观察，以任何可能的方式帮助他们。
Check and take action for all the No-show, Waitlist, Trace      Reports & profiles added reports etc.       
对No-show、后补预定、工作执行报表以及前一天新建的客户资料 报表进行检查并采取相措施
Ensure all      incoming reservations are acted.       Check the quality of reservations, filing, telephone skills and      outgoing communication.
确保所有预定被预定好，检查预定、文件归档、电话技巧和与外界的沟通的质量。
Responsible for the reservation department in absence of the      Reservation manager.  
在预定部经理不在的情况下对部门负责。
Comply with all company policies relating to reservations.
遵守所有与预定有关的公司政策。
Comply with all systems and procedures, as laid down by      management.
要以协助预定部经理始终确保预定和培训的最高质量为首要任务。
Maximize room sales and revenue for the hotel. UP-selling      belongs to highest priorities 
力求使酒店的收入和利润最大化，向客人推荐更好的房型是工作的首要职责。
Performs      duties of secretarial nature including preparing correspondence,      maintaining files, sending faxes, telexes etc.
负责秘书日常工作，包括准备函电，整理文件，收发传真，邮件等。
Ensure a sales attitude is adopted at all times and maintain an      awareness of all sales opportunities within the hotel.  Liaise and follow up with support      departments.
工作中需时刻饱有良好的销售态度和积极的销售意识，联络并跟进业务相关部门的工作。
Quality of reservations belongs to top priorities.
确保高质量的预定是工作的首要职责。
Advise Reservations Manager of any changes or trends relating      to business. 
向预定部经理汇报所有业务变更及业务变更趋势。
Ensure all refused business is recorded with reason for      refusal.
记录所有被拒绝业务及被拒绝原因。
Ensure that all correspondence has been filed accordingly, with      correct and up-dated information.
确保所有信函内容均已及时更新，正确无误，并相应归档。
Adhere to all company credit policies to ensure that all      revenue expected will be received. 
遵循酒店与公司的信贷细则，确保所有费用均可如期收到。
Maintain and update guest history and marketing database in      accordance with the reservations procedures manual. 
按照预定程序，维护并更新客人历史资料及销售数据。
Comply with all company policies relating to reservations.
熟知所有公司与酒店签订合同中与预定有关的条款。
Comply with all systems and procedures as laid down by the      Reservation manager  
掌握所有系统与程序的使用，如有问题告知预定部经理。
Confirm      availability control and overbooking decisions with the Reservation      Manager.
确认入住率，与预定部经理确认超额预定。
Ensure all the      reservation input in system are accurate with sufficient back up for      review
确保所有录入系统预定的准确，及时做有效的复查
Meet all      deadlines set by the management.
能在要求期限内完成工作。
Brand Standard      has to be strictly followed.
严格执行品牌服务标准.

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