岗位职责
1.查看交班记录,了解上一班的移交事项,并负责处理;
2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4.熟练总台各项专业业务和技能,搞好对客服务;
5.熟练掌握店内信息,提供准确的问讯服务;
6.负责为下榻酒店的宾客办理入住登记手续;
7.负责客房钥匙的管理和发放工作并严格遵守验证制度;
8.制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1.大专以上文化程度,流利的英语口语;
2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
万达酒店及度假村管理公司成立于2012年,是一个集酒店业主、经营及销售等功能为一身的综合集团,旗下拥有五星级酒店品牌-万达嘉华、超五星级酒店品牌-万达文华以及顶级酒店品牌-万达瑞华。万达酒店及度假村的品牌发展将“秉承中华礼仪之道,超越至善期望,创造尊崇体验”,立志成为国际领先的中国豪华酒店管理集团,为四方宾朋提供 “始终如一、温情倍至” 的服务。Founded in 2012, Wanda hotels and Resorts is global-leading operator of luxury Chinese hospitality brand and it is also one of the world’s premier hotel ownership and management companies, currently owns and/or manage hotels under the Wanda Realm, the five-star hotel brand; Wanda Vista, the five-star plus hotel brand and Wanda Reign, the luxury hotel brand. Wanda Hotels and Resorts will provide our customers with a superior experience that exceed expectations based on our proud Chinese heritage and traditions, to consistently 位置Location南京富力万达嘉华酒店坐落于南京江宁万达广场。酒店地理位置优越,交通十分便利,距离南京火车南站约28分钟车程,距离南京禄口国际机场,约45分钟车程。酒店位于南京江宁区商业文化中心,步行即可抵达南京江宁万达大型购物广场。酒店拥有豪华房、行政套房、总统套房等共302间。房间装修风格温馨典雅,酒店客房及所有公共区域实现免费无线网络全覆盖。无论您是商务洽谈,或是旅游休闲,南京万达嘉华酒店都将是您的不二之选。Wanda Realm Nanjing located in the heart of Jiangning’s business district, part of WandaPlaza boasts 302 spacious guest rooms offering all the comforts and amenities for the modern day business trekker and visitor-about-town. Features fully-equipped business and fitness center and a variety of eats serving up local and international favorites throughout the day. Wanda Realm Nanjing is your best choice, whenever you are on a business trip or relaxing journey.