• Take and serve guest orders promptly and according to service manual in Executive lounge.
遵照服务手册为行政楼层的客人提供他们所需要的服务
• Do all necessary set-up sidework as assigned.
完成所有指派好的必须完成的准备工作
• Answer any guest questions about the menu.
回答客人提出的有关于菜单的问题
• Answer phone calls according to standard by using proper telephone etiquette and within three rings.
遵循万豪标准,使用电话礼仪在电话铃响三声之内接起
• Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests.
帮助确保行政楼层区域顺利营运,包括自助餐的摆放,行政楼层会议室,商务中心,客人预订及客人特殊需要
• Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
任何时候都要见多识广的了解本地文化特色,历史及当地有吸引力的地点及营业时间
• Familiar with hotel facilities and outlet operation hours. Provide guest with assistance whenever possible.
了解酒店设施及各部门营业时间,任何时间可以为为需要帮助的客人提供服务
• Have basic knowledge about menu each day; able to serve wine and cocktails.
对菜单有基本了解,可以为客人服务红酒及鸡尾酒
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
在将食品提供给客人之前,检查它的外观,温度及数量确保准确无误
• Ensure Executive lounge area is clean and tidy at all time.
确保行政酒廊区域在任何时候都干净整洁
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滕州喜来登酒店是国际知名的万豪集团旗下高端酒店,坐落于山东省滕州市核心商务区,地理位置优越,交通便利。作为万豪国际集团旗下品牌,酒店严格遵循国际奢华酒店服务标准,拥有270余间豪华客房及套房,配备完善的会议设施、餐饮娱乐和休闲服务。酒店建筑融合现代设计美学与本地文化元素,客房均配备智能化控制系统、高端寝具及国际品牌卫浴设施。餐饮方面设有全日制餐厅、中餐厅、大堂酒廊及行政酒廊,由国际厨师团队主理。会议中心拥有1600平方米灵活空间,包含2个无柱式大宴会厅和2个多功能厅,配备先进视听设备。我们拥有专业国际化管理团队,为商务及休闲旅客提供个性化服务。喜来登特色服务包括24小时健身中心、室内恒温泳池。我们秉承"世界在此相聚"的品牌理念,致力于为宾客创造难忘的住宿体验,同时为员工提供国际化职业发展平台。