1.     Follow all companypolicies and procedures.
遵守所有公司政策和程序。
2.     Demonstrating Leadership- Utilizing interpersonal and communication skills to lead, influence, andencourage others; advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example.
领导方面的展现-利用人际关系和沟通技巧进行领导，能够影响并鼓励带动其他人，建立完好的财务（运作）/商业决议计划，做好正直和诚信的典范。
3.     Exceeding CustomerExpectations - Providing services that are above and beyond for customersatisfaction and retention.
超越宾客的预期要求- 在提供给客人服务之前能较早的预知其需求，能更好地达到其满意程度。
4.     Improving Service -communicating and assisting individuals to understand guest needs, providingguidance, feedback, and individual coaching when needed.
提升服务 – 和宾客有充分的沟通并了解其个别需求，提供向导，回馈并在（宾客）需要时提供方便。
5.     Developing and BuildingTeams - Encouraging and building mutual trust, respect, and cooperation amongteam members.
提高和建立自身团队 – 鼓励和建立共同信赖度，相互尊敬并在团队中和其他员工达到良好地沟通。
6.     Achieving/Exceeding Goals- Achieving and exceeding goals including performance goals, budget goals, teamgoals, etc.
达成/超越目标 – 达到和超越目标包括评估目标、预算目标和团队目标等等。
7.     Modelling AppropriateBehaviours - Serving as a role model to demonstrate appropriate behaviours.
模拟专属行为 – 做好员工的表率。
8.     Communicating with Supervisors,Peers, or Subordinates - Providing information to supervisors, co-workers, andsubordinates by telephone, in written form, e-mail, or in person.
和上级、同事或是下属间的沟通 – 可利用电话，书面形式，或是发送电子邮件的形式。
9.     Improving Profit -Developing means to improve profit, including estimating cost and benefit,exploring new business opportunities, etc.
增加利润 – 发展提升利润的突进，包括减少成本和支出，探索更多新的商业机会。
10. Guiding, Directing, andMotivating Subordinates - Providing guidance and direction to subordinates,including setting performance standards and monitoring performance.
引导、监督和激励下属 – 指引方向和监督下属，包括制定评估标准和检测评估。
11. Making Decisions andSolving Problems - Analysing information and evaluating results to choose thebest solution and solve problems.
作出决议和处理问题 – 分析信息并找寻最有效地途径去解决问题。
12. Coaching and Developing Others- Identifying the developmental needs of others and coaching, mentoring, orotherwise helping others to improve their knowledge or skills.
提升和发展他人 – 根据个人发展的不同需求，指导或者帮助他人提高相应的专业知识或是服务技巧。
13. Communicating InformationTimely - Informing and/or updating the executives, the peers and thesubordinates on relevant information in a timely manner.
保持及时的信息分享 – 及时向行政委员会、同事、下属通知和更新信息。
14. Maintaining Balancebetween Profit and Service Satisfaction - Estimating cost and benefit ratio,maintaining balance between profit and service satisfaction.
保持利润和服务满意度的平衡 – 估算成本和利润的比例，保持利润和服务满意度的平衡。
15. Ensuring Communication ofExpectations and Objectives - Ensuring that expectations and objectives areclearly communicated to subordinates; subordinates are also open to raise questionsand/or concerns.
确保预期和目标的沟通性 – 确保将预期的目标清晰无误的传递给你的下属。作为下属也可以相应地对提出问题或者是顾虑。

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