发送附件简历

选择word简历,快速申请职位

实现自我价值 成就非凡梦想

Feel Welcome Feel Valued

太原富力铂尔曼大酒店| 招聘职位

    职位:礼宾员 Concierge Guest Service Agent

  • 职位性质:全职
  • 工作地区:山西省太原市
  • 招聘人数:2人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2020-07-13至2020-10-11

岗位职责/职位描述

1.在当班期间,礼宾员要严格履行所有的本职工作。要按照工作程序准确、及时、高质地完成每一项工作。礼宾员要确保通过其良好的个人表现、高效率的工作表现和高标准的对客服务给客人留下酒店服务质量高、诚恳热情、友好的最初和最后的印象。

2.管理行李房,确保行李房的整洁及客人行李和遗留物品的接收、存放、分发按照正确的程序进行。

3.作为酒店的礼宾员要确保对本市有广泛综合的认识和了解。要知道在本市内发生的事情,并且要及时、准确、友好地解答所有客人的询问。

4.要确保你非常清楚所有抵达酒店的客人,特别是重要客人和回头客的情况,从而可以据此满足客人提出的所有特殊要求。

5.确保你非常清楚酒店向住店客人及来访者提供的所有的服务项目和服务设施。


1.The Bellman is responsible and accountable for all operations in relation to the Bellman whilst on duty.  All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality.  The Bellman must also ensure that through personal presentation, effective and efficient work practices and guest service standards, that the guests' "first" and "last" impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.

2.Maintain and control the use of storeroom, ensures the cleanliness and see to it that proper procedures are followed in receiving, storing and issuing of baggage and any other items as may be left behind by guests.

3.To ensure that you as the Bellman at the hotel have a comprehensive knowledge of the city and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.

4.To ensure on a daily basis that you are fully aware of all arrivals to the hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.

5.To ensure that you are completely aware of the complete range of services and facilities that hotel provides to its guests and visitors.