Feel Welcome Feel Valued
1.The Bellman is responsible and accountable for all operations in relation to the Bellman whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Bellman must also ensure that through personal presentation, effective and efficient work practices and guest service standards, that the guests' "first" and "last" impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
2.Maintain and control the use of storeroom, ensures the cleanliness and see to it that proper procedures are followed in receiving, storing and issuing of baggage and any other items as may be left behind by guests.
3.To ensure that you as the Bellman at the hotel have a comprehensive knowledge of the city and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
4.To ensure on a daily basis that you are fully aware of all arrivals to the hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
5.To ensure that you are completely aware of the complete range of services and facilities that hotel provides to its guests and visitors.