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太原富力铂尔曼大酒店| 招聘职位

    职位:前台接待 Receptionist

  • 职位性质:全职
  • 工作地区:山西省太原市
  • 招聘人数:3人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2020-07-13至2020-10-11

岗位职责/职位描述

1.以微笑和欢迎的目光交流迎接抵店客人,并使用客人姓名称呼客人。

2.认真地、准确地获取客人付款细节以及其它登记信息。

3.准备房间钥匙折,并写上房间号码、房价、离店日期。解释电梯和房间钥匙使用方法。祝愿客人住店愉快。

4.把客人详细资料输入电脑系统,并注明客人的特殊需求。

5.为客人提供外币兑换服务。

6.维持与客房部的良好关系, 迅速将有关客人提前离店、提前抵店、续住、推迟退房、换房以及其它特殊要求通知管家部。

7.主动解决客人的要求并且追踪有关部门确保客人的要求得到满足。

8.据饭店服务程序为客人办理离店手续,确保客人准确付款。熟练掌握现金付款、信用卡、支票、外币兌換和转帐等有关程序。

9.预订部下班后协助预订工作。获得姓名、抵店日期、离店日期、付款方式、要求房间类型以及联系电话等。

10.确保满足客人需求和合理要求。

11.使用促銷和建议性的销售技巧销售飯店产品与服务。


1.Greet arriving guests with a smile and eye contact using the guest’s name. 

2.Responsible for obtaining proper payment details and other registration information from the guest.

3.Prepare key wallet, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stay.

4.Enter the guest-details in the guest profile in the computer, with any special requests when applicable.

5.Handle foreign currency exchange.

6.Maintain good working relations with Housekeeping; promptly inform about early departures,  early arrivals, extended  stays, late check-outs, room-moves, special requests etc.

7.Take personal responsibility for guest requests, follows up with relevant department to ensure the request has been acted upon.

8.Handle check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit cards, cheques, foreign currency and billing

9.Handle reservations when Reservation Office is closed. Obtains name, arrival date, departure date, payment method, preferred room-type and contact telephone-number.

10.Ensure guest needs and reasonable requests are met.

11.Sell the hotel products and services using up-selling and suggestive selling techniques.