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太原富力铂尔曼大酒店| 招聘职位

    职位:大堂副理 Assistant Manager

  • 职位性质:全职
  • 工作地区:山西省太原市
  • 招聘人数:2人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:4千-6千
  • 职位有效期:2020-07-13至2020-10-11

岗位职责/职位描述

1.作为酒店管理层的代表,大堂副理要处理客人的问题及投诉。在处理这些问题     时,必须保持灵敏、外交、并且处理程序符合酒店的政策规定。

2.当班时按照要求,帮忙负责前厅部各个部门的运转(前台、行政俱乐部、礼宾部、话务中心、 互联中心、 健身中心、车队)。

3.熟悉掌握紧急情况的处理程序并且能够对紧急情况正确处理。

4.经常注意并且及时更新酒店所发生的信息以及各项运作,当班时,在酒店的公共区域及时出现。

5.巡查酒店的后勤区域大厅,餐厅及其他客用区域,并就发现的问题通知相关部门;检查酒店的车辆。

6.对酒店的设施和服务,包括房间类型、房价、相关特色、设施、餐饮部的促销和前厅部的各个部门有一个全面的了解。

7.熟知酒店夜审程序及Opera 系统夜审操作程序。确保夜审进程的准确性。


1.As a representative of Senior Management, the Assistant Manager will be called upon to deal with guest problems or complaints.  In dealing with these situations, the Assistant Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.

2.To assist all area in the Front Office whilst on duty during the night as required. (Eg: Reception、Executive Club 、Call Center, ,Concierge, and Connectivity Lounge , Fit Center,Transportation).

3.Be fully conversant with all emergency procedures and follow the instructions of the emergency procedures whenever applicable.

4.To ensure constantly aware of and up to date with all happenings and operations within the hotel and ensure to have an obvious presence throughout the hotel public area whilst on duty.

5.Inspect Back-of-the-house, lobby, restaurant and the other guest areas, including the parking area, and inform departments concerned of findings and check the hotel vehicles.

6.Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections.

7.To be knowledgeable on Night Audit procedure and its’ Opera operation. Ensure a smooth and accurate process of the Night Audit.