招聘Guest Experience Manager 客户体验经理_太原富力铂尔曼大酒店招聘信息 -最佳东方
Guest Experience Manager 客户体验经理
面议
停止招聘
发布于 2020-01-23
Guest Experience Manager 客户体验经理
面议
太原 | 5年以上 | 本科 | 招1人
停止招聘
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职位描述
1. Is a member of the hotel's management board, and works cross-departmentally with all departments. 酒店管理层的成员,与酒店所有部门进行合作.
2. Has a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour. Is a coach and a project leader.对于品牌的客户承诺具有准确的理解和清晰的远景,在态度和行为上起到标杆作用,作为指导者和项目领导.
3. Is the guests' voice within the hotel; centralises, analyses and processes all available information concerning guests' perceptions of the services and products provided by the hotel.作为酒店内的客户信息反馈者,集中分析处理所有客人对于酒店提供的服务和产品反馈意见有关的可用信息.
4. Is responsible for implementing the Pullman Guest Experience Program (PGEP) with the management board and throughout the hotel.负责与管理层在酒店内执行铂尔曼客户体验项目.
5. Coordinates and manages the PGEP concerning the continuous improvement process and project.协调管理客户体验项目的持续改进.
Provides necessary explanations and training for the hotel's heads of department in the use of the associated working methods and tools. Supports the heads of department in establishing a continuous improvement process and in introducing any necessary changes in working methods.使用相关的工作方法和工具为酒店部门经理提供必要的解释和培训,支持部门经理建立持续改进的流程,介绍必要的工作方法更改.
6. In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible.与部门经理合作,建立流程及制定或调整营运操作,使酒店尽可能提供符合向客户承诺的产品和服务.
7. Has regular and close contact with hotel guests. Organises meetings with guests to collect feedbacks and ideas.与酒店客人保持常规密切的联系,组织会议收集客人的反馈和建议.
8. Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.确保客户体验项目(标准执行,内部调查,审查,社交媒体)的有效开展、使用以及理解.
9. Maintains the accuracy and consistency of data and information within the PGEP tools.确保客户体验项目中各类工具所用数据的精确和连贯性。
Responds to guest comments and monitors correspondence with the guest.回复客人的评价以及跟进与客人的沟通.
其他要求
国际联号工作经历:优先
语言能力:英语-精通
计算机能力:精通
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公司地址
太原市
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职位联系人
Ronny Ren
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
欢迎加入雅高集团太原富力铂尔曼大酒店,开启你的职业新境界。Located in Fulicheng, PullmanTaiyuan is only 20 minutes drive away from Taiyuan airport, railwaystation, and the major business, shopping and entertainment centre. An upscaleinternational hotel managed by Accor, Pullman Taiyuan features 279 modern andcomfortable rooms and suites, 3 restaurants, one lobby lounge, grand ballroom, 6meeting rooms, a fit lounge with an indoor swimming pool, hotel offers freeWiFi.太原富力铂尔曼大酒店位处太原富力城内,交通便利,驱车约20分钟内可到达太原主要的商业,购物,娱乐中心,机场和火车站。酒店是法国雅高集团旗下的高端商务酒店, 有279间现代舒适的客房,三个餐厅,一个大堂酒廊,宴会厅,六间多功能会议室,健身中心和室内游泳池等,酒店提供免费的无线上网服务。Talent & Culture Department opening hour: 08:30 - 17:30 Monday to Friday. Open for walkin interview during office hours, advance appointment is required incase you visit us in weekends or public holidays. 人才与文化部开放面试时间: 每周一到周五 08:30 - 17:30, 欢迎来电咨询或直接前来应聘,如需在在周末或假日前来应聘,请致电 0351-417 8888 转人才与文化部提前预约。Please follow our Weibo and Wechat for more informaiton:  pullmantaiyuan   如需了解更多酒店信息,可关注酒店微信公众号:pullmantaiyuan   我们期待你的加入。
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