招聘Receptionist 前台接待_太原富力铂尔曼大酒店招聘信息-最佳东方

1. Greet arriving guests with a smile and eye contact using the guest’s name. 以微笑和欢迎的目光交流迎接抵店客人，并使用客人姓名称呼客人
2. Responsible for obtaining proper payment details and other registration information from the guest认真地、准确地获取客人付款细节以及其它登记信息
3. Prepare key wallet, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stay准备房间钥匙折，并写上房间号码、房价、离店日期。解释电梯和房间钥匙使用方法。祝愿客人住店愉快
4. Enter the guest-details in the guest profile in the computer, with any special requests when applicable把客人详细资料输入电脑系统，并注明客人的特殊需求
5. Handle foreign currency exchange为客人提供外币兑换服务
6. Maintain good working relations with Housekeeping; promptly inform about early departures, early arrivals, extended stays, late check-outs, room-moves, special requests etc维持与客房部的良好关系, 迅速将有关客人提前离店、提前抵店、续住、推迟退房、换房以及其它特殊要求通知管家部
7. Take personal responsibility for guest requests, follows up with relevant department to ensure the request has been acted upon主动解决客人的要求并且追踪有关部门确保客人的要求得到满足
8. Handle check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit cards, cheques, foreign currency and billing根据饭店服务程序为客人办理离店手续，确保客人准确付款。熟练掌握现金付款、信用卡、支票、外币兌換和转帐等有关程序
9. Handle reservations when Reservation Office is closed. Obtains name, arrival date, departure date, payment method, preferred room-type and contact telephone-number 在预订部下班后协助预订工作。获得姓名、抵店日期、离店日期、付款方式、要求房间类型以及联系电话等
10. Ensure guest needs and reasonable requests are met确保满足客人需求和合理要求
11. Sell the hotel products and services using up-selling and suggestive selling techniques使用促銷和建议性的销售技巧销售飯店产品与服务

欢迎加入雅高集团太原富力铂尔曼大酒店，开启你的职业新境界。Located in Fulicheng, PullmanTaiyuan is only 20 minutes drive away from Taiyuan airport, railwaystation, and the major business, shopping and entertainment centre. An upscaleinternational hotel managed by Accor, Pullman Taiyuan features 279 modern andcomfortable rooms and suites, 3 restaurants, one lobby lounge, grand ballroom, 6meeting rooms, a fit lounge with an indoor swimming pool, hotel offers freeWiFi.太原富力铂尔曼大酒店位处太原富力城内，交通便利，驱车约20分钟内可到达太原主要的商业，购物，娱乐中心，机场和火车站。酒店是法国雅高集团旗下的高端商务酒店, 有279间现代舒适的客房，三个餐厅，一个大堂酒廊，宴会厅，六间多功能会议室，健身中心和室内游泳池等，酒店提供免费的无线上网服务。Talent & Culture Department opening hour: 08:30 - 17:30 Monday to Friday. Open for walkin interview during office hours, advance appointment is required incase you visit us in weekends or public holidays. 人才与文化部开放面试时间：每周一到周五 08:30 - 17:30, 欢迎来电咨询或直接前来应聘，如需在在周末或假日前来应聘，请致电 0351-417 8888 转人才与文化部提前预约。Please follow our Weibo and Wechat for more informaiton: pullmantaiyuan 如需了解更多酒店信息，可关注酒店微信公众号：pullmantaiyuan 我们期待你的加入。