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1. Under the direct supervision of the Executive Housekeeper, the SM-Housekeeping assists in planning organizing, directing and controlling all housekeeping activities, maintaining the established standards of cleanliness, orderliness and attractive condition of the public areas and heart-of-the-house areas.在行政管家的带领下,计划、组织、指导和运作客房部。对原定的清洁标准、规章制度、行为规范、公共区域的环境等进行修改完善。
2. Regular staff briefings. In the absence of the Exec. Housekeeper and/or as assigned, conducts daily staff briefings。员工例会。在行政管家缺席时或未有安排时,主持每天的员工例会:
3. Assists in preparing monthly forecast for the housekeeping department.帮助准备每个月的客房部报表。
4. In the absence of the Exec. Housekeeper and/or as assigned, attends P&L reviews and prepares rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc.在行政管家缺席时或未有安排时,参加盈收会议,并对基本支出,劳动力支出,印刷品支出,清洁剂支出,布草支出,文具支出及每间房间的成本费用等进行解释。
5. Directly responsible for administering the Lost and Found procedures, ensuring that implementation level adheres to established guidelines.直接向管理层汇报有关失物的情况,并确保执行既定政策。
6. Assists in preparing inputs to the annual budget by keeping track of actual costs for the current and previous years of expenses for guestroom and cleaning supplies and equipment, uniforms, linen and flowers.协助准备并输入年度预算,了解当年的实际客房成本,清洁剂、机器、制服、布草、鲜花的消耗费用。
7. Assists in providing labor needs details to HRD, as assigned.协助根据人力资源部的要求来计算明年的劳动力预测。
8. Assists in the planning for additional amenities, extra beds and other equipment/supplies as called for by the volume of business.协助计划管理额外的客用品,加床和其他的客人需求的客用品。
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