招聘前台经理 Front Desk Manager_成都茂业JW万豪酒店招聘信息-最佳东方

SPECIFIC DUTIES 工作任務 :

1. Ensure daily operation is smooth and is manned by sufficient manpower at all times.

时刻确保部门配以充足有效的人力，领导部门的日常运转顺利平稳的进行。

2. Be aware of the duties and responsibilities of all associates in order to better lead the section.

清楚地了解所有员工应承担的职责与义务，更好地领导监督整个部门。

3. Ensure all associates abide by the policies and procedures of the department hotel.

确保所有员工履行并服从部门和酒店的方针政策与程序。

4. Checking on condition of equipment’s in the Front Desk area (especially lobby areas), and ensuring all in working condition and up to standard to maintain our corporate image.

检查酒店（尤其是大堂）的所有设备装置的运行状况，确保其正常无误地工作，达到应有的标准，以维护酒店的公众形象。

5. Purchasing of department’s stationary and equipment when required.

订购部门所需的设备和文具等相关用品。

6. Monitoring occupancy of the day in order to have a better control over total rooms’ inventory.

时刻观察注意当日入住率的变化以便更好地操作酒店房间的控制与管理。

7. Ensure all associates are aggressively scouting for new Marriott Rewards members.

鼓励所有员工积极主动地搜寻可能加入万豪礼赏计划的客人。

8. Checking on the scouting of Guest Satisfaction Survey daily.

检查监督客人满意度调查表的日常收集情况。

9. Checking on daily log entry in the incident book to ensure all matters are resolved promptly and according to guidelines given by supervisors.

检查事故发生记录本中的详细日常工作日志，根据部门主管的引导，确保所有发生事件都得到迅速且正确有效的处理和解决。

10. Monitor purchases of the department and ensure monthly expenditure is in line with budget.

持续检查监督部门的采购情况，确保部门的月支出控制在预算之内。

11. Reviewing of repeat guests’ gifts and to ensure the quality is up to standard.

复查为回头客人准备的礼品，确保质量达到应有的标准。

12. Reviewing and fine tuning all policies and procedures for the department as and when required.

不断回顾，必要时及时更新所有的部门方针政策和程序，使其符合部门不断发展的要求。

13. Dealing with associates appraisal and supervisors ‘Supervisor Performance Process’.

处理完成所有的员工及主管的表现评估。

14. Maintain effective service in line with the hotel’s corporate image

为客人提供有效的服务并保持其酒店团队形象的一致性。

15. Company’s Grooming Standard

酒店仪表标准

16. Standard Operation Procedures

标准工作程序

17. Departmental Policies

部门方针政策

18. Corporate Policies

酒店方针政策

19. Any other duties as may be assigned from time to time.

承担其他实时被委派的职责。

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