• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 节日礼物
• 集团内部调动
• 丰厚的年终奖
• 最佳雇主

JOB SUMMARY

As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Education and Experience
•Undergraduate college or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process
• Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
• Establishes and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Oversees/monitors candidate identification and selection process.
• Provides subject matter expertise to property managers regarding selection procedures.
• Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits
• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
• Attends unemployment hearings and ensures property is properly represented.
• Ensures that department has the available resources on hand to administer employee.

Managing Employee Development
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs
• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations
• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices
• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
• Communicates property rules and regulations via the employee handbook.
• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
• Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
职位概述

作为酒店人力资源支持人员之一，与人力资源员工合作开展人力资源办公室的日常活动，包括监督招聘、总体薪酬和培训与发展。此外，还专注于提供可满足或超越员工需求并促进业务成功的人力资源服务；以及确保遵守所有适用的法律、法规和运作程序。

教育和经验要求
• 本科或本科及以上同等学历 ；3 年人力资源、管理运营或相关专业领域工作经验。
或者
• 在经认可的大学取得人力资源、工商管理或相关专业的两年制学位；1 年人力资源、管理运营或相关专业领域工作经验。

核心工作活动

管理招聘和雇用流程
• 根据需要协助面试和聘用具备适当技能的人力资源部团队成员。
• 建立并保持与外部招聘源的联系。
• 根据人力资源标准运作程序参加招聘会，并确保进行外展工作的文件记录。
• 与当地组织（例如酒店协会和同事）联络，为当前或未来的空缺职位发掘候选人。
• 监督/监管候选人身份和甄选流程。
• 向酒店经理提供有关甄选程序的学科知识专长。
• 与供应商合作伙伴合作，确保对相应场所的空缺职位进行了有效的宣传，以吸引多元化的候选人才库。
• 对候选人身份/甄选进行质量控制。

实施和指导员工福利
• 与失业服务提供方合作，应对失业申索；审查服务提供方报告的准确性并纠正错误。
• 编写和审计失业申索活动报告，并分发给酒店管理层。
• 出席失业听证会并确保酒店安排了适当的代表。
• 确保部门拥有可用于管理员工的资源。

管理员工培养
• 支持部门入职培训计划，让员工接受适当的新员工培训，以成功履行工作职责。
• 确保员工接受交叉培训，以支持成功的日常运作。
• 使用员工可用的所有在职培训工具；监督正在进行的培训举措，并在适当时进行培训。
• 确保新员工入职培训计划的协调和便利，为员工创造积极的第一印象，并强调客户服务在企业文化中的重要性。
• 确保所有新员工和领导团队参加培训计划。
• 与管理层团队合作，确保制定部门入职培训流程，且员工接受适当的新员工培训以成功履行其工作职责。

维护员工关系
• 协助维护酒店内有效的员工沟通渠道（例如，开展日常沟通并协助定期安排全酒店会议）。
• 检查渐进性惩处文档的准确性和一致性；检查支持性文件，并负责确定适当的行动。
• 运用“门户开放”政策，及时确认获悉员工的问题或疑虑。
• 确保将员工问题提交给部门经理解决，或进一步提交给人力资源总监/多家酒店的人力资源总监。
• 必要时与防损部合作开展员工事故调查。
• 根据每个职位的工作描述，传达绩效预期。

管理法律和合规实践
• 确保员工档案包含所需的就业文书、适当的绩效管理和薪酬文件，并在要求的时间内妥善保管。
• 确保遵守员工档案的查阅、审核和审计程序，并确保遵守《隐私法》。
• 确保将医疗记录保存在单独、安全和保密的医疗档案中。
• 推进随机、合理的信念和事后药检过程（适用的情况下在酒店进行）。
• 通过员工手册传达酒店规则和法规。
• 确保定期通过入职培训、酒店会议、公告板等向员工传达所有安全安保政策（例如，酒店拆迁、失物招领、血液传播病原体、事故报告和卫生）。
• 与区域理赔办事处进行定期理赔审查，以确保理赔及时结案，且保留级别适用于公开理赔。
• 代表酒店安全委员会人力资源部；帮助确定如何提高对工作场所安全重要性的认识，并降低事故频率和严重程度。
• 管理工人赔偿理赔，以确保适当的员工关怀并管理成本。
• 监督入选/未入选和录用流程，以确保遵循适当的程序（例如，入选/未入选的正当理由，以及申请人收到状态通知）。

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