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Main Responsibilities 主要责任
1. Receive and confirm all guest room reservations.
2. Take and processes reservation requests received by phone, letter, fax etc. sends confirmations.
3. Answer enquiry about hotel services and facilities; Answers questions on rates and room type available.
4. Assist in creating maximum efficiency within the department.
5. Answer complaints regarding reservations and refers problems to reservation supervisor.
6. Sort and classify reservations into several types such as VIP commercial firms, group and regular F.I.T. etc.
7. Update correspondence based on subsequent notices, I.E. revisions, cancellations, follow up letter and deposit if any. Make sure that the correspondence against the details in the computer is correct.