The overall goal of the Manager of Reservation Sales position is to oversee and maintain a high level of quality within the reservation sales office. Understand the importance of servicing all Marriott customers/guests. Focus on quality, productivity and associate motivation with emphasis on sales training and cross selling of all brands.
MANAGERIAL SKILL REQUIREMENTS
· Ability to function in a fast paced environment, handling multiple priorities simultaneously. Ability to deal with situations of a dynamic nature, such as modifying plans/actions/decisions under constantly changing circumstances
· Ability to provide clear direction and priorities in day to day contact with individuals, as well as with a group of people
· Ability to clearly express oneself verbally in the English language, using proper grammar, vocabulary, eye contact, and voice inflection with all associates and customers/guests.
· Ability to clearly and effectively express oneself through written means; to properly use such technical factors as grammar, punctuation, broad vocabulary and correct spelling. Ability to prepare business letters, memoranda, and reports.
· Maintain a professional appearance with an outgoing, people-oriented personality. Convey an attitude of pride in working for Marriott International. Be constantly willing to assist others.
· Ability to effectively present information in front of a group of people.
· Ability to demonstrate an understanding of and regular use of a time management process which entails effective task performance by planning and prioritizing. Completion of a formal time management class or workshop is preferred.
· Demonstrated professional growth in previous positions.
· Prior experience providing direction and defining priorities to deal with problems involving several concrete variables.
· Understand how to manage in a culturally diverse work environment.
MINIMUM QUALIFICATIONS
Same or Similar match to Predictive Index MORS Profile or previous Leadership Role within the Sarnia Reservation Center.
4 year College Degree preferred.
Twelve month's experience in a customer service or sales environment.
Twelve to eighteen months of supervisory or management experience preferred.
Above average performance rating (2 or higher) on last performance appraisal
Proven record of willingness to contribute to the success of center initiatives (Spirit To Serve Functions, etc.) and a positive role model for peers and others.

本公司为万豪国际酒店集团旗下直属大中华地区全球预订销售服务中心。
万豪国际酒店集团是在全球具领导地位的酒店管理企业。悠久的历史，源自1927年，由J.Willard和Alice S. Marriott于华盛顿创立的一间啤酒小店开始。现在，万豪国际于美国，以至全球73个国家及地区，已经拥有18个品牌、超过3200家酒店。 在亚洲，有7个品牌近130家万豪的酒店。
 
As Marriott International has grown to be a leading lodging company with more than 3,700 properties in 73 countries and territories worldwide, we remain grounded in a set of core values: put people first, pursue excellence, embrace change, act with integrity and serve our world.

Global Reservation Sales and Customer Care Centre Guangzhou is Marriott’s first dedicated Global Reservation Sales and Customer Care Centre in China which was opened for business in April of 2011. The new facility, located in the Pearl River New City district in the city of Guangzhou, will service Marriott Worldwide Reservations, Customer Care and Marriott Rewards for the company’s hotels throughout greater China.

About the benefit and rewards at Marriott, everything we do is built on our culture of “people first.” From investing in our employees’ health and well-being, to rewards for hard work and recognition for length and talent in service, Marriott is proud to reward and recognize our employees for the work they do everyday.

In addition to competitive benefit packages we provide, Marriott employees enjoy:
Valuable room rate, food and beverage, and retail discounts at global Marriott locations
Well-known training and learning opportunities and educational assistance to ensure you’re equipped to do your job and prepared for the next step in your career
Marriott offers you the opportunity to find the hospitality job and Career Journey that is right for you! Come and join us, you will find your Marriott world.

In Marriott, we provide not only a job but a career!