• 节日礼物
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 年度旅游
• 包吃包住
• 人性化管理
• 每季度发放福
• 月休六天
• 防寒防暑费

职位描述 Job description
1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensure the delivery of brand promise and provide exceptional guest service at all times.
2.在适当的时候为其他部门的内部客人提供优质服务。
Provide excellent service to internal customers in other departments as appropriate.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.与客人和同事保持基于良好工作关系的互动接触。
Maintain positive guest and colleague interactions with good working relationships.
5.记录客人点菜并及时提供产品和服务，不得无故延误。
Record the guest order and provide products and services, without undue delay.
6.熟悉并对餐厅菜单和酒单有相当的了解。
Familiar with restaurant menu and wine list.
7.向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。
Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
8.保持所有酒水和客人供应品的标准库存量。
Ensure par stock level of all items and guest supplies according to hotel requirement.
9.确保根据要求和运作需要做好餐前准备工作。
Ensure well prepare before the meal according to requirement and operation need.
10.清洁并重新摆设餐台和餐桌。
Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
11.根据要求准备及服务鸡尾酒。
Prepare and serve the cocktail based on the request.

任职要求 Qualifications
1.热爱服务行业，具有良好的服务意识，沟通技巧及团队合作精神。
Passion in the Service Industry, with good service awareness, communication skills, and team spirit.

长沙极具品味的人文新空间—超出同行的高薪酬水平—白果园31号公馆设于长沙市人民西路白果园巷31号（地铁一号线黄兴广场站2号出口往东一百米）的青砖瓦房内，这里闹中取静、绿树成荫、亭台假山、青石板路，是民国时期达官贵人的私宅区。31号公馆致力于打造长沙“仕文化”饮食地标，相对于代表市井文化的长沙火宫殿，31号公馆在美学、意境、用材、出品等各方面均极致讲究，是湖湘“人文餐饮”的最高代表，并提供茶空间、定制宴席、雅集等特色服务。开业十二年来，公馆推出了多款久享盛名的原创菜品，曾获得“全球五十佳餐厅”、“十大金牌酒楼”、“湖南省餐饮示范点”、“长沙市五星级门店”等荣誉，得到了高端消费群体的一致推崇。公馆内仅设16个包厢（没有大厅散座），具备良好的工作环境、生活环境、提升机会和超出同行的薪酬水平