尽炫自我

    职位:培训经理 Training Manager

  • 职位性质:全职
  • 工作地区:浙江省杭州市
  • 招聘人数:1人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:食宿面议
  • 年龄要求:28-40
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:8千-1万
  • 职位有效期:2020-08-03至2020-09-02

岗位职责/职位描述

 

Duties and Responsibilities工作职责

·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

·         分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。

·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

·         使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。

·         Ensure effective training programs are in place for the following:

·         确保在以下方面有效的执行培训计划:

o    New Employee Orientation

o    新员工入职

o    Train the Trainer

o    培训培训师

o    Customer Service Training

o    宾客服务培训

o    Technical job specific training (through certification of departmental standards and procedures)

o    技术性职位的专门培训(部门规范程序证书)

o    Supervisory Skills Training

o    监督管理技能培训

o    Management Development

o    管理层发展

o    Fire, Life and Safety Training

o    消防和生命安全培训

o    Selling Skills  

o    销售技巧

o    Employee retraining

o    员工再培训

·         Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

·         监督每个部门培训业务计划的进展,确保实现培训目标。

·         Maintains all hotel training records

·         保存酒店全部的培训记录。

·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

·         建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。

·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

·         与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。

·         Attend departmental training session and critique performance

·         参加部门的培训课程,评估表现。

·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc

·         利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。

·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly

·         协助部门培训师准备和进行部门培训并进行评估。

·         Prepare and monitor training programs for:

·         制定和监督为以下人员提供的培训项目:

o    Management Trainees

o    管理培训生

o    Work Experience

o    实习生

o    Hotel School Trainees, etc

o    酒店学校实习生等

·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

·         与能够协助提供高级或专业培训的专业人士取得联系。

·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

·         确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。

·         Produce monthly training reports for your Manager and the General Manager including:

·         为上级经理和总经理编制以下月度培训报告:

o    Internal Training Programs conducted:

o    完成的内部培训项目:

n   Who attended

n   参加人

n   Number of people attended

n   参加人数

n   Duration of training

n   培训时间

n   Who trained

n   培训师

n   Cost of delivery (including labor costs)

n   培训成本(包括人工成本)

n   Anticipated return on investment and/or training goal

n   预计的收益和培训目标

o    External training programs attended:

o    参加的外部培训项目:

n   Who attended

n   参加人

n   Number of people attended

n   参加人数

n   Duration of training

n   培训时间

n   Who trained

n   培训师

n   Cost of delivery (including labor costs)

n   培训成本(包括人工成本)

n   Anticipated return on investment and/or training goal

n   预计的收获和培训目标

·         Liaise with other IHG Training Managers to share experiences and resources

·         与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。

·         Liaise with educational institutions conducting hospitality and training courses

·         同从事旅游服务和培训课程的教育机构保持联系。

·         Maintain current information and records of suppliers of training resources and materials

·         更新培训资源和资料供应商的信息和记录。

·         Delivers briefings of all internal programmes to executive management and department heads

·         为行政管理层和部门领导提供所有内部培训计划的介绍。

·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

·         按照地区人力资源总监和总经理的指示为本地区的工作效力。

·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

·         为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。

·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

·         向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效

·         Regularly communicates with staff and maintains good relations

·         定期与员工交流思想,保持良好的员工关系。

 

·         Works with Superior  in the preparation and management of the Department’s budget

·         和上级领导一起编制和管理部门预算

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct    Human Resources Coordinator   

直接       人力资源协调员

Indirect    NA

间接       无

 

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

·         Department Budget

·         部门预算

·         Hotel Training Budget

·         酒店培训预算

            

Key Metrics –

主要绩效指标

·         Departments Budget

·         部门预算

·         Employee Satisfaction Survey

·         员工满意度调查

·         Guest Satisfaction Survey

·         宾客满意度调查

 

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)﹣

·         Department Budget

·         部门预算

·         Matters pertaining to Training  & Development

·         与培训和发展相关的事宜

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·         拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

·         Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.

·         可能要求具有公司的培训证书,如360度反馈证书,GTC注册评审员,认可的评估中心评审专员

·         Proficient in the use of Microsoft Office

·         精通微软办公软件

·         Problem solving, analytical, reasoning, motivating, organizational and training abilities.

·         具有解决问题,推理,号召,组织和培训能力

·         Good writing skills

·         良好的写作技能

 

Qualifications –

学历

·         Bachelor’s degree or Diploma in Human Resources or Training. 

·         具有人力资源或培训的毕业证书

 

Experience –

经验

·         3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

·         3年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景