Lobby Lounge Supervisor 大堂吧主管
3.5千-4千
停止招聘
发布于 2019-10-15
Lobby Lounge Supervisor 大堂吧主管
3.5千-4千
成都 | 1年以上 | 大专 | 招1人
停止招聘
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职位描述

This position is concerned with the efficient and professional service of food and beverages within the

Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum              Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang.

餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作,通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。

 

1.      To maintain a high customer service focus by approaching your job with the customers always in mind.

在整个工作过程中,始终保持高度的客户服务意识。 

2.      To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。

3.        To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能够提出对酒店的运作及环境有益的意见或建议。

4.      To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

5.      To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中能够做好本职工作,保证自己及其他人的安全。

6.      Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。

7.      Understand dietary requirements and offer appropriate suggestions.

了解健康食品的要求,并可以给出适当的建议。

8.      In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.

与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。

9.      By completing checklist in product knowledge.

能够达到产品知识的要求。

10.    Be able to make suggestions on the menu that might suit guests of different nationalities.

可以根据客人不同的国籍推荐菜单上的食品。

11.    By knowing menu items of all other outlets to recommend guests to other outlets.

了解其他餐厅的菜肴,以便向客人推荐。

12.    Confidently knowing opening hours of all restaurants & Hotel outlets.

熟悉所有餐厅及酒店其他部门的营业时间。

13.    Being able to recommend other restaurants & city attractions to Hotel guests.

可以向客人推荐其它具有吸引力的餐厅或场所。

14.    To actively check team member product knowledge on each shift.

在工作中随时检查员工的产品知识。

15.    Undertake steps/process to ensure that all areas of the restaurant are set is set to the standards required for breakfast, lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.

遵守服务程序,保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。

16.    Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.

检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。

17.    By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.

在必要的时候协助酒吧及厨房的同事,并完成经理交代的任务。

18.    By ensuring all team member is briefed for the details of the shift ahead.

确保所有员工提前了解换班的详细安排。

19.    By completing checklist on preparing the restaurant for service.

完成账单检查表以准备餐厅服务。

20.    Greet guests with a smile, offer assistance with coats, bags etc., and introduce you.

微笑服务,协助顾客就座、挂外套及背包等,并做自我介绍。

21.    Ensure all guests are escorted to a table, asked if they would prefer smoking or nonsmoking.

保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。

22.    Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.

满足客人的各项要求,如不能立即回答客人的问题请与经理联系。

23.    Ensure all service procedures are carried out to the standards required.

确保所有服务都符合标准。

24.    Make sure all areas are cleaned and maintained in accordance with operating procedure.

确保所有区域与开始用餐时一样整洁。

25.    To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.

在生意变化的基础上调整员工排班,做任何变化要确保餐饮部服务质量及预算。

26.    Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.

控制每个人员的分配,以确保顾客的期望得到满足而达到预期的人员成本。

27.    Assist the restaurant managers with training all team members for ‘induction training’ and ‘on the job training’.

协助餐厅经理进行就职培训,及在职培训。

28.    Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.

为提高员工的工作技能及自信心,在每个班次的工作之后总结他们的工作表现。

29.    Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.

通过体现自身的专业素质,为餐厅的其他员工树立良好榜样。

30.    Ensuring the shift is reviewed and hand-over and briefings are carried out.

确保每个班次的回顾,交接班及例会的召开。

31.    The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要,该部门有权更改或补充该职位描述。

32.    Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

其他要求
国际联号工作经历:优先
语言能力:英语-一般
计算机能力:良好
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公司地址
龙泉驿区大面街道金桉路118号
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Ellie Yang
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
The New DoubleTree by Hilton Chengdu is in the Longquanyi district, located in the southeast of Chengdu, on the City Expressway City Expressway (4th ring road) and approximately 15km from the city center. The hotel is within the Swan Lake Zone, incorporating residential, commercial, an 18 hole golf course and other supporting facilities.成都百悦希尔顿逸林酒店位于蓉城的东南方龙泉驿区,酒店毗邻绕城高速且离市中心车程大约为15公里。酒店坐落于天鹅湖区内,周边环绕住宅区,商业区,18洞高尔夫球场以及其他配套设施。Longquanyi is one of the fastest developing districts in Sichuan and is famous for the Peach Blossom area, the Luodai Ancient town, the Ten-thousand mu Sightseeing Orchards and the Ten-Tomb Shilling.龙泉驿是四川省发展最快的地区之一,它以桃花,洛带古镇,万亩观光果园和十陵而闻名。The hotel is the first 5 star hotel in the district and offers 394 modern and spacious rooms including 48 service apartments, ranging from studios to 2-bedrooom apartments. The restaurants are vibrant and exciting and include The OPEN (ADD) with 170 seats,the YUXI Chinese restaurant with 14 PDRs, the lobby lounge and the Tea Lounge. The modern Conference facilities are more than 1500 sqm with an 800 sqm ballroom and 5 meeting rooms.成都百悦希尔顿逸林酒店是该区域的第一家五星级酒店,它拥有394间现代且宽敞的客房,其中包含48间从工作室到双人房的服务式公寓。酒店的餐厅是充满活力和令人惊喜的,The OPEN 全日制餐厅可容纳170人就餐;御玺中餐厅拥有14个包间;酒店还拥有大堂吧及茶廊。现代会议设施有1500多平方米,包含800平米的宴会厅和5个会议室。 The hotel also provides indoor swimming pool, fitness center, majong rooms, and a relaxing outdoor garden on the 5th floor.与此同时,酒店还提供室内游泳池,健身中心,麻将房及位于酒店5层的室外花园休闲区。394 Rooms Including 394间客房包括:346 modern and spacious rooms out of which 18 Suites and 68 Executive rooms由18间套房和68间行政客房组成的346间 现代宽敞的客房48 service apartments, ranging from studios to 2-bedrooom apartments从工作室到双床房公寓组成的48间服务式公寓The OPEN – All Day Dining restaurant with 170 seats and 2 PDRsThe OPEN–可容纳170个座位和2个私人包间的全日制餐厅The YUXI Chinese restaurant with 14 PDRs 拥有14个私人包间的玉玺中餐厅Lobby lounge and Tea Lounge大堂吧及茶廊Executive Lounge 行政酒廊Modern Conference facilities with more than 1500 sqm including an 800 sqm pillar less ballroom and 5 meeting rooms现代会议设施有1500多平方米,包含800平米的无柱宴会厅和5个会议室。Indoor swimming pool室内游泳池Fitness center健身中心Majong rooms麻将室A relaxing outdoor garden on the 5th floor五楼室外花园休闲区
龙泉驿区大面街道金桉路118号
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