• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 管理规范
• 人性化管理

Responsible for cleanliness and service on assigned guest room floors during shift.
当班时负责所分配的楼层的清洁及服务。
 
1.      Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
2.      Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
3.      Ensure highest standard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
4.      Ensure guest privacy is respected when DND status is displayed.
确保在“请勿打扰”状态下客人的隐私被维护。
5.      Supervise turndown service.
监督夜床服务。
6.      Responsible for strict key control.
负责钥匙的严格控制。
7.      Inspect regularly guestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
8.      Report maintenance issues promptly to Engineering.
迅速向工程部汇报维护活动。
9.      Ensure compliance of Lost & Found procedures.
确保依照失物招领程序办事。
10.   Keep floor linen rooms neat and tidy.
维持楼层布草房的干净和整洁。
11.   Monitor productivity of the unit.
监督单元工作效率。
12.   Resolve disputes.
解决争端。
13.   Discipline team member when necessary.
约束员工遵守纪律。
14.   Check Housekeeping team member’s grooming, personal hygiene and appearance.
检查客房部员工的仪表,个人卫生和形象。
15.   Assist with the preparation of team member’s duty roster.
协助准备员工排班表。
16.   Facilitate multi-skill.
鼓励员工掌握多技能。
17.   Assist with team member training and development.
协助进行员工的培训和发展。
18.   Provide ongoing advice and support to team member’s under your supervision.
给予所管辖的员工以不断的建议和支持。
19.   Supervise team member’s performance.
指导员工表现。
20.   Provide one to one instruction to team member members when required.
必要时对员工进行个别面对面指导。
21.   Seek opportunities to continually improve guest service, by reporting guest comments.
通过汇总客人的意见汇总，,寻找机会不断发展对客服务。
22.   Take appropriate action to resolve guest complaints.
采取合适的行动解决客人的抱怨。
23.   Promote the hotel and Hilton products and services.
促销酒店与希尔顿的产品与服务。
24.   Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
25.   Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况。
26.   Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
27.   Adhere to hotel cleaning and maintenance programs.
坚持酒店的清洁和养护程序。
28.   Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
29.   Ensure all reporting and servicing deadlines are met on a timely basis.
保证所有报告和服务都按时完成。
30.   Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
31.   The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
32.   Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
33.   Control and manage OE to be within targeted loss and breakage boundaries and conduct inventory checks at least once a month.
管理及控制营运物品在规定的破损和丢失范围内，每个月进行至少一次盘点。

The  Hilton Chengdu longquanyi is in the Longquanyi district, located in the southeast of Chengdu, on the City Expressway City Expressway (4th ring road) and approximately 15km from the city center. The hotel is within the Swan Lake Zone, incorporating residential, commercial, an 18 hole golf course and other supporting facilities.成都龙泉驿百悦希尔顿酒店位于蓉城的东南方龙泉驿区，酒店毗邻绕城高速且离市中心车程大约为15公里。酒店坐落于天鹅湖区内，周边环绕住宅区，商业区，18洞高尔夫球场以及其他配套设施。Longquanyi is one of the fastest developing districts in Sichuan and is famous for the Peach Blossom area, the Luodai Ancient town, the Ten-thousand mu Sightseeing Orchards and the Ten-Tomb Shilling.龙泉驿是四川省发展最快的地区之一，它以桃花，洛带古镇，万亩观光果园和十陵而闻名。The hotel is the first 5 star hotel in the district and offers 394 modern and spacious rooms including 48 service apartments, ranging from studios to 2-bedrooom apartments. The restaurants are vibrant and exciting and include The OPEN (ADD) with 170 seats,the YUXI Chinese restaurant with 14 PDRs, the lobby lounge and the Tea Lounge. The modern Conference facilities are more than 1500 sqm with an 800 sqm ballroom and 5 meeting rooms.成都龙泉驿百悦希尔顿酒店是该区域的第一家五星级酒店，它拥有394间现代且宽敞的客房，其中包含48间从工作室到双人房的服务式公寓。酒店的餐厅是充满活力和令人惊喜的，The OPEN 全日制餐厅可容纳170人就餐；御玺中餐厅拥有14个包间；酒店还拥有大堂吧及茶廊。现代会议设施有1500多平方米，包含800平米的宴会厅和5个会议室。 The hotel also provides indoor swimming pool, fitness center, majong rooms, and a relaxing outdoor garden on the 5th floor.与此同时，酒店还提供室内游泳池，健身中心，麻将房及位于酒店5层的室外花园休闲区。394 Rooms Including 394间客房包括：346 modern and spacious rooms out of which 18 Suites and 68 Executive rooms由18间套房和68间行政客房组成的346间 现代宽敞的客房48 service apartments, ranging from studios to 2-bedrooom apartments从工作室到双床房公寓组成的48间服务式公寓The OPEN – All Day Dining restaurant with 170 seats and 2 PDRsThe OPEN–可容纳170个座位和2个私人包间的全日制餐厅The YUXI Chinese restaurant with 14 PDRs 拥有14个私人包间的玉玺中餐厅Lobby lounge and Tea Lounge大堂吧及茶廊Executive Lounge 行政酒廊Modern Conference facilities with more than 1500 sqm including an 800 sqm pillar less ballroom and 5 meeting rooms现代会议设施有1500多平方米，包含800平米的无柱宴会厅和5个会议室。Indoor swimming pool室内游泳池Fitness center健身中心Majong rooms麻将室A relaxing outdoor garden on the 5th floor五楼室外花园休闲区